Sr. Collections Specialist – US Process (B2B Voice)

growndiamondcorp· Sales
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📍 Mumbai, MH, IndiaFULL TIME💰 INR 500K–700K
Debt CollectionCollection CreditUs CollectionThird Party Collections

About this role

Sr. Collections Specialist – US Process (B2B Voice)
  • Location: BKC, Mumbai (On-site)
  • Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
  • CTC: Rs. 6 – Rs. 7.0 LPA + Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING
  • This is NOT a traditional collections or recovery role.
  • This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
  • If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview
  • As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
  • You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
  • This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities
    1. Outbound calling to US business decision-makers (approx. 250–300 calls/day)
    2. Conduct structured discovery conversations to understand business needs
    3. Pitch value propositions and qualify high-quality sales opportunities
    4. Drive sales meetings, follow-ups, and conversions
    5. Handle objections confidently and professionally
    6. Share solution decks / proposals and respond to product or service queries
    7. Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
    8. Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
MUST-HAVE Candidate Profile (Non-Negotiable)
    1. 3–6 years of experience in US / International Collections (Night Shift mandatory)
    2. Experience handling B2B or high-value international accounts
    3. Excellent spoken English (neutral or American accent preferred)
    4. Strong confidence speaking with US senior stakeholders
    5. Proven ability to work under revenue-linked targets
    6. Strong objection handling, negotiation, and follow-up discipline
    7. Willingness to work Mon–Fri US night shift from BKC (on-site)
    8. Candidates with only domestic or non-US process experience will not be considered.
Preferred Background (Advantage, Not Mandatory)
    1. International Collections with settlement or retention exposure
    2. US B2B Inside Sales / Appointment Setting experience
    3. SaaS / Tech / Consulting voice process exposure
    4. Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
    5. Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.
Why This Role Is a Career Upgrade
    1. Clear transition from collections to revenue generation
    2. Exposure to real US B2B sales conversations
    3. Strong fixed pay with uncapped incentives
    4. Premium corporate office in BKC
    5. Health benefits
Fast-track growth path:
Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager
This is a long-term career role, not a lateral BPO move.
Education
Any Graduate
Work Mode
On-site only - BKC, Mumbai

Frequently Asked Questions

What is the salary for the Sr. Collections Specialist – US Process (B2B Voice) role at growndiamondcorp?
The listed salary for this Sr. Collections Specialist – US Process (B2B Voice) position at growndiamondcorp is INR 500K–700K. This is an FULL TIME role.
Where is the Sr. Collections Specialist – US Process (B2B Voice) position at growndiamondcorp located?
This Sr. Collections Specialist – US Process (B2B Voice) role at growndiamondcorp is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Collections Specialist – US Process (B2B Voice) role at growndiamondcorp full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Sr. Collections Specialist – US Process (B2B Voice) role in the Sales department at growndiamondcorp.
Which team or department does the Sr. Collections Specialist – US Process (B2B Voice) at growndiamondcorp belong to?
This Sr. Collections Specialist – US Process (B2B Voice) position is part of the Sales department at growndiamondcorp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Collections Specialist – US Process (B2B Voice) position at growndiamondcorp?
Click the "Apply Now" button on this page. You will be redirected to growndiamondcorp's official application portal hosted on keka where you can submit your application directly.
When was the Sr. Collections Specialist – US Process (B2B Voice) job at growndiamondcorp posted?
This Sr. Collections Specialist – US Process (B2B Voice) position at growndiamondcorp was posted on Sep 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Collections Specialist – US Process (B2B Voice)
growndiamondcorp · 💰 INR 500K–700K
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