Customer Support Executive
getshopse
Manager – SME Merchant Sales & Success
getshopse· Inside Sales
About this role
Position Overview
We are looking for a high-energy, performance-driven Manager – SME Merchant Sales & Success to drive the complete lifecycle of our SME merchant network. In this hybrid role, you will be responsible for acquiring new SME merchants, closing commercial agreements, onboarding them smoothly, and tracking product activation and revenue metrics to maximize merchant volume and growth.
Key Responsibilities
1. Merchant Acquisition & Sales (Hunter)
- Identify, qualify, and prospect potential SME merchants through inbound leads and outbound cold calling.
- Pitch ShopSe’s BNPL and EMI checkout solutions to business owners and key decision-makers.
- Clarify product features, commercial terms, and settlement structures; negotiate and close merchant agreements efficiently.
2. Onboarding & Product Activation
- Guide merchants through documentation, KYC, and technical/digital onboarding.
- Coordinate internally with operations, risk, and product teams to ensure fast account setup.
- Track Time-to-First-Transaction (TTFT) to ensure new merchants actively start using ShopSe solutions immediately post-onboarding.
3. Merchant Success & Volume Growth (Farmer)
- Monitor key performance metrics across assigned accounts, including transaction volume (GMV), approval rates, and active user trends.
- Act as the single point of contact (SPOC) for merchants to resolve commercial queries, operational issues, or product clarifications.
- Drive engagement programs, merchant training, and promotional push to increase checkout conversion and overall revenue.
4. CRM & Operations Management
- Maintain strict CRM hygiene by logging all lead interactions, pipeline stages, onboarding status, and account updates in real time.
- Analyze sales pipeline data and merchant conversion funnels to refine outreach strategies and improve win rates.
Qualifications & Requirements
- Experience: 1–4 years of experience in B2B Inside Sales, Merchant Acquisition, or Customer Success within Fintech, Payment Gateways (PG), POS, SaaS, or E-commerce services.
- Education: Bachelor’s degree in Business, Commerce, or a related field (MBA is a plus).
- Communication: Exceptional verbal and written communication skills with strong negotiation and phone-pitching abilities.
- Analytical Mindset: Comfortable working with data and tracking key revenue metrics (GMV, conversion rates, retention rates).
- Tools: Prior experience working with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) is mandatory.
- Agility: Ability to multitask across high-volume sales calls, onboarding workflows, and ongoing merchant management in a fast-paced environment.
Frequently Asked Questions
What is the salary for the Manager – SME Merchant Sales & Success role at getshopse?
The listed salary for this Manager – SME Merchant Sales & Success position at getshopse is INR 700K–1200K. This is an FULL TIME role.
Where is the Manager – SME Merchant Sales & Success position at getshopse located?
This Manager – SME Merchant Sales & Success role at getshopse is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager – SME Merchant Sales & Success role at getshopse full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Manager – SME Merchant Sales & Success role in the Inside Sales department at getshopse.
Which team or department does the Manager – SME Merchant Sales & Success at getshopse belong to?
This Manager – SME Merchant Sales & Success position is part of the Inside Sales department at getshopse. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager – SME Merchant Sales & Success position at getshopse?
Click the "Apply Now" button on this page. You will be redirected to getshopse's official application portal hosted on keka where you can submit your application directly.
When was the Manager – SME Merchant Sales & Success job at getshopse posted?
This Manager – SME Merchant Sales & Success position at getshopse was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager – SME Merchant Sales & Success
getshopse · 💰 INR 700K–1200K
You'll be redirected to getshopse's official application page on keka.