Customer Support Executive
getshopse
Business Head – Merchant partnerships
getshopse· Alliances & BD
About this role
Position Overview
We are seeking an executive-level Business Leader to acquire and own merchant partnerships for consumer financing business at point of purchase. For merchants as well as payment aggregators, checkout embedded lending (BNPL, Cardless EMI, Credit on UPI) is a mission-critical offering for categories with high ticket size because it enables a large population in India to go ahead with a purchase, which otherwise would not have been possible. The right affordability offering enables expansion of the industry by expanding the customer base and increasing conversion.
In this role, you will own the P&L, product-market strategy, and enterprise acquisition across relevant categories. You will lead the team that builds and scales processing infrastructure designed to achieve >95% authorization/success rates for recurring collections, instant disbursals, and frictionless credit checkout.
Key Responsibilities
1. Strategic Business Leadership & P&L Ownership
- Own the annual recurring revenue, total disbursement volume and net margin targets
- Position the organization as the preferred payment orchestration and aggregation partner for merchants
- Design commercial pricing strategies for win-win outcomes. Negotiate, expand, and manage relationships with key merchants and partners in the ecosystem.
2. Embedded Credit & Checkout Acquisition
- Build and scale merchant-side credit checkout integrations (e.g., Credit on UPI, Cardless EMI, Brand EMI, Pay Later) to boost checkout conversion rates for commerce merchants.
- Establish technical and commercial bridges between major lending partners (Banks/NBFCs) and digital merchants to deliver real-time approvals at checkout.
3. People
- Display teamwork and work closely with other stakeholders with the end objective of adding value for the merchant partners and creating a fast-growing profitable business in the process.
- Build a high quality team displaying same qualities as above to acquire and serve merchants and add value to their business.
Qualifications & Requirements
- Experience: 10–15+ years of progressive leadership in payment aggregators, payment gateways or payment orchestration with experience of payment acquiring and merchant acquisition.
- Domain Expertise: Knowledge of the lending lifecycle and checkout financing will be an added advantage.
- Commercial Acumen: Proven track record of managing a high-scale P&L or sales leadership responsibility and closing enterprise deals.
- Technical & API Literacy: Understanding of payment orchestration and checkout interfaces.
- Education: Bachelor’s or Master’s degree in Engineering, Finance, or Business (from a top-tier institution preferred).
Frequently Asked Questions
Is the salary disclosed for the Business Head – Merchant partnerships position at getshopse?
The salary for this Business Head – Merchant partnerships role at getshopse is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Head – Merchant partnerships position at getshopse located?
This Business Head – Merchant partnerships role at getshopse is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Head – Merchant partnerships role at getshopse full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Business Head – Merchant partnerships role in the Alliances & BD department at getshopse.
Which team or department does the Business Head – Merchant partnerships at getshopse belong to?
This Business Head – Merchant partnerships position is part of the Alliances & BD department at getshopse. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Head – Merchant partnerships position at getshopse?
Click the "Apply Now" button on this page. You will be redirected to getshopse's official application portal hosted on keka where you can submit your application directly.
When was the Business Head – Merchant partnerships job at getshopse posted?
This Business Head – Merchant partnerships position at getshopse was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Head – Merchant partnerships
getshopse
You'll be redirected to getshopse's official application page on keka.