Customer Support Executive
getshopse· Operations
About this role
About ShopSe:
ShopSe is a leading digital financial services platform focused on making financial solutions more accessible and convenient for customers.
We leverage technology to build innovative and seamless financing experiences through strategic partnerships with leading banks and NBFCs.
About Role:
We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, concerns, and service requests across multiple communication channels.
The role requires strong communication skills, problem-solving abilities, and an understanding of digital financial products and services. Key Responsibilities
• Handle customer queries and complaints through calls, emails, chat, and other support channels.
• Provide accurate and timely resolutions to customer concerns.
• Assist customers with transactions, payments, applications, and other digital financial services.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Maintain accurate records of customer interactions and complaints.
• Ensure adherence to customer service quality standards and TAT.
• Identify recurring customer issues and escalate them to the relevant teams.
• Maintain a high level of customer satisfaction and positive customer experience.
Required Skills
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic knowledge of MS Office and CRM/customer support tools.
Qualifications & Experience
• Graduate preferred. • 0–3 years of experience in Customer Support, Customer Service, BPO, FinTech, Banking, or Financial Services.
• Freshers with excellent communication skills may also be considered.
Frequently Asked Questions
Is the salary disclosed for the Customer Support Executive position at getshopse?
The salary for this Customer Support Executive role at getshopse is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Executive position at getshopse located?
This Customer Support Executive role at getshopse is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Executive role at getshopse full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive role in the Operations department at getshopse.
Which team or department does the Customer Support Executive at getshopse belong to?
This Customer Support Executive position is part of the Operations department at getshopse. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at getshopse?
Click the "Apply Now" button on this page. You will be redirected to getshopse's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Executive job at getshopse posted?
This Customer Support Executive position at getshopse was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive
getshopse
You'll be redirected to getshopse's official application page on keka.