Ticket Office/ Enquiries Supervisor

Babylonstoren· Hospitality & Guest Experience
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📍 Franschhoek, ZACONTRACTOR

About this role

Ticket Office and Enquiries Supervisor

Babylonstoren has an exciting opportunity for a confident, approachable and service-oriented supervisor to lead our Ticket Office and Enquiries team. The ideal candidate enjoys working with people, leads by example and takes pride in creating a warm, welcoming and professional guest experience.

We are looking for a proactive leader with strong organisational skills who can support and develop a team, make sound decisions and remain calm under pressure.

Requirements:

  • Strong leadership, interpersonal and communication skills.
  • The ability to motivate, guide and support a team.
  • Confidence in making decisions and resolving guest concerns professionally.
  • Excellent organisational skills and attention to detail.
  • The ability to prioritise tasks and manage competing demands during busy periods.
  • A calm, approachable and professional manner.
  • A passion for delivering excellent guest service.

Responsibilities:

  • Oversee the daily operations of the Ticket Office and Enquiries team.
  • Provide clear direction, coaching and constructive feedback to team members.
  • Ensure guests receive a warm welcome and consistent, professional service.
  • Ensure guest enquiries are answered promptly and followed up where necessary.
  • Oversee bookings, group enquiries, payments, deposits and refunds.
  • Maintain accurate and up-to-date booking and payment records.
  • Resolve guest concerns efficiently and escalate matters when appropriate.
  • Coordinate clear handovers to ensure continuity between shifts.
  • Keep management informed of operational matters, team performance and any issues requiring attention.

Frequently Asked Questions

Is the salary disclosed for the Ticket Office/ Enquiries Supervisor position at Babylonstoren?
The salary for this Ticket Office/ Enquiries Supervisor role at Babylonstoren is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Ticket Office/ Enquiries Supervisor position at Babylonstoren located?
This Ticket Office/ Enquiries Supervisor role at Babylonstoren is based in Franschhoek, ZA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Ticket Office/ Enquiries Supervisor role at Babylonstoren full-time or part-time?
This is listed as a CONTRACTOR position. It is posted as a Ticket Office/ Enquiries Supervisor role in the Hospitality & Guest Experience department at Babylonstoren.
Which team or department does the Ticket Office/ Enquiries Supervisor at Babylonstoren belong to?
This Ticket Office/ Enquiries Supervisor position is part of the Hospitality & Guest Experience department at Babylonstoren. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Ticket Office/ Enquiries Supervisor position at Babylonstoren?
Click the "Apply Now" button on this page. You will be redirected to Babylonstoren's official application portal hosted on breezy where you can submit your application directly.
When was the Ticket Office/ Enquiries Supervisor job at Babylonstoren posted?
This Ticket Office/ Enquiries Supervisor position at Babylonstoren was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Ticket Office/ Enquiries Supervisor
Babylonstoren
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