Engineer - Cloud & Infra Management
About this role
Role Service Desk Analyst / IT Support L1
Primary Skill Technical Troubleshooting OS, VPN, Email, MDM, Network Incident Management ServiceNow
Experience in Years 2-3 years minimum in IT support service desk operations
Must Have Skills
- Technical troubleshooting OS WindowsLinux VPN email MDM basic networking
- Incident logging management in ServiceNow DEX with SLA adherence
- Firstcall resolution using scripts runbooks and Knowledge Base
- Multichannel support handling phone chat email and portal
- Basic AD operations password reset account unlock group membership checks
Secondary Nice To Have Skills NOT MANDATORY
- Basic understanding of ITIL processes and SLA awareness
- Reporting analytics basic ticket trend observation
- Collaboration with L2L3 teams for escalations
- Basic domain awareness Windows macOS O365 network basics
Soft Skills
- Communication clear concise and userfriendly explanation of technical concepts
- Customer service empathy handling frustrated users professionally
- Analytical problemsolving mindset with focus on user satisfaction
- Self learning continuous improvement documentation and process compliance
3 Qualifying Questions
1How would you troubleshoot a users VPN connection that fails only when working remotely but works fine in the office
2When logging an incident in ServiceNow what key information must you capture to ensure quick and accurate resolution
3How would you handle a frustrated user who is repeatedly facing the same issue and demands an immediate fix
Frequently Asked Questions
What is the salary for the Engineer - Cloud & Infra Management role at LTM?
The listed salary for this Engineer - Cloud & Infra Management position at LTM is USD 50K–60K. This is an Regular role.
Where is the Engineer - Cloud & Infra Management position at LTM located?
This Engineer - Cloud & Infra Management role at LTM is based in Scottsdale - Arizona - USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Engineer - Cloud & Infra Management role at LTM full-time or part-time?
This is listed as a Regular position. It is posted as a Engineer - Cloud & Infra Management role at LTM.
How do I apply for the Engineer - Cloud & Infra Management position at LTM?
Click the "Apply Now" button on this page. You will be redirected to LTM's official application portal hosted on ripplehire where you can submit your application directly.
When was the Engineer - Cloud & Infra Management job at LTM posted?
This Engineer - Cloud & Infra Management position at LTM was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Engineer - Cloud & Infra Management
LTM · 💰 USD 50K–60K
You'll be redirected to LTM's official application page on ripplehire.