Engineer - Cloud & Infra Management
About this role
Service Desk Engineer L1 Support P1
Location: Frisco, TX (5 days Onsite)
Experience
0 to 2 Years
Role Summary
The Service Desk Engineer will serve as the first point of contact SPOC for enduser IT support requests The resource will be responsible for logging categorizing troubleshooting and resolving incidents and service requests while ensuring adherence to defined SLAs and ITIL processes This position requires strong customer service skills basic technical knowledge and the ability to work in a fastpaced support environment
Key Responsibilities
- Provide Level 1 support for hardware software network and applicationrelated issues
- Receive and manage support requests through phone email chat and ticketing tools
- Log categorize prioritize and track incidentsservice requests in ITSM tools such as ServiceNow
- Perform firstlevel troubleshooting and resolve common user issues
- Escalate unresolved incidents to appropriate Level 2Level 3 support teams
- Monitor ticket queues and ensure SLA compliance
- Support user account management activities including password resets and account unlocks
- Assist with Microsoft Windows Office 365 Outlook Teams VPN and printerrelated issues
- Maintain accurate documentation of incidents resolutions and knowledge base articles
- Communicate effectively with users regarding incident status and resolution timelines
- Participate in shift handovers and daily operational reviews
- Follow ITILbased Incident Request and Problem Management processes
Required Skills
- Basic knowledge of Windows Operating Systems
- Understanding of Microsoft Office 365 applications
- Familiarity with Active Directory user administration
- Basic networking concepts LAN WAN DNS DHCP VPN
- Experience or exposure to ITSM tools such as ServiceNow
- Understanding of ticket lifecycle and SLA management
- Good verbal and written communication skills
- Strong customer service and troubleshooting aptitude
Frequently Asked Questions
What is the salary for the Engineer - Cloud & Infra Management role at LTM?
The listed salary for this Engineer - Cloud & Infra Management position at LTM is USD 50K–55K. This is an Regular role.
Where is the Engineer - Cloud & Infra Management position at LTM located?
This Engineer - Cloud & Infra Management role at LTM is based in Frisco - Texas - USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Engineer - Cloud & Infra Management role at LTM full-time or part-time?
This is listed as a Regular position. It is posted as a Engineer - Cloud & Infra Management role at LTM.
How do I apply for the Engineer - Cloud & Infra Management position at LTM?
Click the "Apply Now" button on this page. You will be redirected to LTM's official application portal hosted on ripplehire where you can submit your application directly.
When was the Engineer - Cloud & Infra Management job at LTM posted?
This Engineer - Cloud & Infra Management position at LTM was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Engineer - Cloud & Infra Management
LTM · 💰 USD 50K–55K
You'll be redirected to LTM's official application page on ripplehire.