Engineer - Cloud & Infra Management

Location:Scottsdale, AZ (5 days onsite)

Job Description Service Desk Support P1\

Provides first level support and monitor all the queues in SNOW

Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results

Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems

Coordinates with the team preparing and deploying of new software enhancements and upgrades

Coordinates implementations and help implement new software and hardware upgrades

Maintains desktop terminal and printer hardware and software documentation

Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner

Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners

Independently completes Service Desk related incidents as assigned eg office moves printer installation etc

Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments