Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng
About this role
• Call
Centre Management: Answering customer calls and responding to their emails,
handling customer complaints or issues, identifying problems and assisting
them with their queries.
• Following
up on customer inquiries/ issues to inform customers about further steps,
escalating issues to supervisors as needed. Reporting
recurring issues to manager.
• Processing
orders, forms, and requests from customers according to standard
procedures.
• Customer
care: In charge of surveys, voice of customers to prepare reports in need.
Provide feedback and suggestions on how to improve processes.
• Keep
customers' information up to date on the internal systems.
• Provide
support and assistance to other team members as needed.
• Support
admin jobs for Service Department.
• Other
tasks will be discussed in the interview.
Requirements
• Bachelor's
Degree
• Communication skills, listening skills and problem-solving skills. Call center and customer care experience.
• 1-2 years of working experience in related fields is preferable.
• Ability to work independently and teamwork, work under pressure.
• Good command in spoken & written English.
• Good computer literacy (Word, Excel, Powerpoint).
• Communication skills, listening skills and problem-solving skills. Call center and customer care experience.
• 1-2 years of working experience in related fields is preferable.
• Ability to work independently and teamwork, work under pressure.
• Good command in spoken & written English.
• Good computer literacy (Word, Excel, Powerpoint).
Benefits
• Work in an international, dynamic and friendly
environment.
• Attractive salary, performance bonus, allowance package.
• Insurance as Vietnam’s labor code & extra accident/medical insurance.
• 13th month salary, annual salary review.
• Benefit in kind, company trip.
• Opportunity to learn and improve sales skill, technical skills with international standards.
• Opportunity for promotion.
• Attractive salary, performance bonus, allowance package.
• Insurance as Vietnam’s labor code & extra accident/medical insurance.
• 13th month salary, annual salary review.
• Benefit in kind, company trip.
• Opportunity to learn and improve sales skill, technical skills with international standards.
• Opportunity for promotion.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng position at ricoh?
The salary for this Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng role at ricoh is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng position at ricoh located?
This Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng role at ricoh is based in Ho Chi Minh City, Vietnam. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng role at ricoh full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng role at ricoh.
How do I apply for the Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng position at ricoh?
Click the "Apply Now" button on this page. You will be redirected to ricoh's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng job at ricoh posted?
This Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng position at ricoh was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Agent / Nhân viên Điều phối Dịch vụ Khách hàng
ricoh
You'll be redirected to ricoh's official application page on zohorecruit.