Presales / Technical Consultant & Engineer - Thermal / Barcode Industry
About this role
1. Hardware (Printer and Scanner)
• Installation of printers and
scanners at customer sites.
• Support customers for maintenance jobs: cleaning printer heads, platen rollers.
• Provide technical support: replace spare parts or cooperate with partners to assist customers.
• Advise customers on printer adjustment (online and offline service).
• Train customers on how to operate printers properly.
• Support customers for maintenance jobs: cleaning printer heads, platen rollers.
• Provide technical support: replace spare parts or cooperate with partners to assist customers.
• Advise customers on printer adjustment (online and offline service).
• Train customers on how to operate printers properly.
2. Software
• Create layouts based on customer
requests.
• Troubleshoot and cooperate with partners to resolve software errors for customers.
• Train customers on how to use the software upon solution transfer.
• Troubleshoot and cooperate with partners to resolve software errors for customers.
• Train customers on how to use the software upon solution transfer.
3. Consumables
• Advise customers about Ricoh
products (TTR and DT) to support sales (matching issues).
• Test and prepare product brochures for each Ricoh product (TTR and DT).
• Test and prepare product brochures for each Ricoh product (TTR and DT).
4. Internal Coordination
• Cooperate with the Sales team to
collect data from customers by project.
• Visit customers with the sales team to support demos and consulting.
• Cooperate with the Admin team for complaint report handling.
• Work with overseas teams when products are NG; submit claim reports on portal.
• Collect technical data, SGS test reports, and other relevant chemical reports.
• Develop demonstration solutions in cooperation with the sales team.
• Prepare weekly plans and report to the Sales Manager on customer projects and service status.
• Visit customers with the sales team to support demos and consulting.
• Cooperate with the Admin team for complaint report handling.
• Work with overseas teams when products are NG; submit claim reports on portal.
• Collect technical data, SGS test reports, and other relevant chemical reports.
• Develop demonstration solutions in cooperation with the sales team.
• Prepare weekly plans and report to the Sales Manager on customer projects and service status.
5. External Coordination
• Work with appropriate partners to
identify and develop solutions.
• Prepare solution packages based on partner proposals.
• Prepare solution packages based on partner proposals.
Requirements
• Education: Technical
University/College degree in Automation/Mechanism/Electronics or
related fields
• Competence in computer
and some common office application software
• From 3 years’
experience in the printing/barcode/thermal industry.
• Understanding barcode
printers, scanners, and barcode software will be a great advantage.
• Language: able to
communicate in English (basic level)
• Presentation &
statistical skill, independent and teamwork, willing to travel for business
• Interested in customer
care, Dynamic, Persuasive, Resilience, Driven and willing to take on new
challenge
Benefits
• Work in an international, dynamic, and friendly environment
• Attractive salary and allowance package
• Insurance as per Vietnam's labor code & extra accident/medical insurance
• 13th-month salary and annual salary review
• Benefit in kind, company trip
• Opportunity to learn and improve skills with international standards
• Opportunity for promotion
• Attractive salary and allowance package
• Insurance as per Vietnam's labor code & extra accident/medical insurance
• 13th-month salary and annual salary review
• Benefit in kind, company trip
• Opportunity to learn and improve skills with international standards
• Opportunity for promotion
Frequently Asked Questions
Is the salary disclosed for the Presales / Technical Consultant & Engineer - Thermal / Barcode Industry position at ricoh?
The salary for this Presales / Technical Consultant & Engineer - Thermal / Barcode Industry role at ricoh is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Presales / Technical Consultant & Engineer - Thermal / Barcode Industry position at ricoh located?
This Presales / Technical Consultant & Engineer - Thermal / Barcode Industry role at ricoh is based in Ho Chi Minh City, Vietnam. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Presales / Technical Consultant & Engineer - Thermal / Barcode Industry role at ricoh full-time or part-time?
This is listed as a Full time position. It is posted as a Presales / Technical Consultant & Engineer - Thermal / Barcode Industry role at ricoh.
How do I apply for the Presales / Technical Consultant & Engineer - Thermal / Barcode Industry position at ricoh?
Click the "Apply Now" button on this page. You will be redirected to ricoh's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Presales / Technical Consultant & Engineer - Thermal / Barcode Industry job at ricoh posted?
This Presales / Technical Consultant & Engineer - Thermal / Barcode Industry position at ricoh was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Presales / Technical Consultant & Engineer - Thermal / Barcode Industry
ricoh
You'll be redirected to ricoh's official application page on zohorecruit.