L&D Manager
mcb
Payment Gateway & Merchant Onboarding Specialist
mcb· Support
About this role
About the Role
We are looking for a driven and technically adept Payment Gateway & Merchant Onboarding Specialist to lead end-to-end deployment of our payment infrastructure. You will integrate payment gateways, set up and configure POS/teller devices, and own the full merchant onboarding journey — from first contact to go-live.
Key Responsibilities
1. Payment Gateway Integration & Configuration
- Own end-to-end setup of payment gateway integrations (UPI, cards, BNPL, wallets) for merchants and enterprise clients
- Configure and manage MIDs, TIDs, acquiring bank routing, and settlement parameters
- Troubleshoot payment failures, reconciliation mismatches, and gateway downtime in real time
- Work with acquiring banks and card networks (Visa, Mastercard, RuPay) to resolve escalations
2. Teller Device & POS Setup
- Deploy, configure, and commission POS terminals, Android smart POS, mPOS dongles, and EDC machines at merchant locations
- Perform device provisioning — firmware loading, payment application keys (DUKPT/Master-Session), and acquirer certificates
- Conduct on-site hardware health checks, connectivity testing (SIM/Wi-Fi/LAN), and transaction acceptance tests
- Manage device inventory — track asset movement, replacements, and field repairs
- Train merchant staff on device usage, settlement procedures, and basic troubleshooting
3. Merchant & Customer Onboarding
- Drive KYC-compliant onboarding of new merchants — document collection, business verification, compliance review
- Coordinate with compliance, risk, and banking teams to activate merchant accounts within SLA
- Conduct merchant education sessions covering transaction limits, chargeback handling, and fee structure
- Track onboarding funnel metrics and identify drop-off points to improve activation rates
4. Operations & Reporting
- Maintain accurate records in CRM/ticketing for all installations, onboardings, and open issues
- Generate daily/weekly reports on deployment pipeline, device health, and onboarding SLA adherence
- Collaborate with sales, product, compliance, and tech teams for seamless merchant experience
Required Qualifications
Mandatory: 2–6 years of direct, hands-on experience at one of: PhonePe, Paytm, Pine Labs, BharatPe, Razorpay, MSwipe, Ezetap, PayU, Innoviti, Worldline, or equivalent fintech/acquiring bank.
Technical: UPI/card acquiring/QR payments, POS TMS, device provisioning, gateway APIs, MID/TID management, PCI-DSS basics.
Soft Skills: Field execution, strong communication (English + Hindi/Telugu preferred), customer-first mindset.
Education: B.E./B.Tech/BCA or equivalent. Fintech certifications a plus.
Frequently Asked Questions
Is the salary disclosed for the Payment Gateway & Merchant Onboarding Specialist position at mcb?
The salary for this Payment Gateway & Merchant Onboarding Specialist role at mcb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Payment Gateway & Merchant Onboarding Specialist position at mcb located?
This Payment Gateway & Merchant Onboarding Specialist role at mcb is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Payment Gateway & Merchant Onboarding Specialist role at mcb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Payment Gateway & Merchant Onboarding Specialist role in the Support department at mcb.
Which team or department does the Payment Gateway & Merchant Onboarding Specialist at mcb belong to?
This Payment Gateway & Merchant Onboarding Specialist position is part of the Support department at mcb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Payment Gateway & Merchant Onboarding Specialist position at mcb?
Click the "Apply Now" button on this page. You will be redirected to mcb's official application portal hosted on keka where you can submit your application directly.
When was the Payment Gateway & Merchant Onboarding Specialist job at mcb posted?
This Payment Gateway & Merchant Onboarding Specialist position at mcb was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Payment Gateway & Merchant Onboarding Specialist
mcb
You'll be redirected to mcb's official application page on keka.