L&D Manager
IHG
L&D Manager
mcb· Product
About this role
Role Overview
We are looking for an experienced L&D Manager to manage end-to-end Learning & Development activities for our clients and product users. The role will focus on understanding client training requirements, preparing product-based courses and training materials, conducting training sessions, managing learning campaigns, and ensuring successful product adoption.
Key Responsibilities
- Manage end-to-end client training and L&D activities for mcbapp.com products.
- Understand client requirements and identify training and learning needs.
- Develop product training courses, modules, presentations, guides, videos, FAQs, assessments, and other learning content.
- Conduct product training, onboarding sessions, workshops, webinars, and refresher training for clients.
- Train clients on new features, modules, product updates, and processes.
- Create structured learning paths and training programs for different client/user groups.
- Plan and execute training campaigns, product awareness programs, workshops, and learning initiatives.
- Coordinate with Product, Implementation, Support, Sales, and Customer Success teams to understand product updates and client requirements.
- Work closely with Product SMEs to convert product knowledge into simple and effective training content.
- Maintain complete training documentation, course materials, attendance, feedback, assessments, and client training records.
- Track training completion, participation, feedback, knowledge improvement, and product adoption.
- Prepare regular L&D reports, dashboards, and training effectiveness reports for management.
- Manage and update LMS / learning platforms and digital learning content.
- Continuously improve training programs based on client feedback, product changes, and business requirements.
- Support clients during new product/module launches through training and learning campaigns.
- Coordinate with internal and external trainers when required.
Required Skills
- 6–8 years of experience in L&D / Client Training / Product Training / Customer Education.
- Strong experience in training content and course development.
- Excellent training delivery, presentation, facilitation, and communication skills.
- Experience in conducting online and classroom training.
- Strong understanding of LMS, e-learning and digital learning platforms.
- Ability to simplify complex software/product features into easy-to-understand training content.
- Strong stakeholder and client management skills.
- Good documentation, reporting, and training analytics skills.
- Good knowledge of PowerPoint, Excel and digital content creation tools.
- Exposure to AI tools for content creation and learning material development is an advantage.
- Experience in EdTech, SaaS, School ERP, LMS, or B2B software training will be preferred.
Ideal Candidate
A candidate who can own client L&D end-to-end — from understanding training requirements and creating courses/content to conducting training, running learning campaigns, maintaining documentation, and measuring training effectiveness and product adoption.
Frequently Asked Questions
Is the salary disclosed for the L&D Manager position at mcb?
The salary for this L&D Manager role at mcb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the L&D Manager position at mcb located?
This L&D Manager role at mcb is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the L&D Manager role at mcb full-time or part-time?
This is listed as a FULL TIME position. It is posted as a L&D Manager role in the Product department at mcb.
Which team or department does the L&D Manager at mcb belong to?
This L&D Manager position is part of the Product department at mcb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the L&D Manager position at mcb?
Click the "Apply Now" button on this page. You will be redirected to mcb's official application portal hosted on keka where you can submit your application directly.
When was the L&D Manager job at mcb posted?
This L&D Manager position at mcb was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
L&D Manager
mcb
You'll be redirected to mcb's official application page on keka.