Patient Care Executive (Financial Counsellor) - Front Office

Max Healthcare
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📍 Gurugram, Haryana, India

About this role


JOB DESCRIPTION

I. JOB DETAILS


Job Title

Patient Care Executive (Financial Counsellor) – Front Office

Reporting Supervisor

Head – Front Office

II. JOB PURPOSE

To efficiently and effectively handle all Financial (billing, TPA etc.) related queries, financial estimations, financial follow up and billing for patients in smooth work flow.

III. KEY RESPONSIBILITIES















Core Responsibilities

  • To be responsible for achieving high level of customer satisfaction by giving counselling to patients / relatives regarding estimated expenses as well as corporate rules and formalities.
  • To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols.
  • To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization.
  • To keep updated with information of all payer plans for different panel companies and TPAs.
  • To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS (hospital information system) and monitor its implementation also.
  • To be responsible for timely submission of deposited cheques, cash, drafts & credit slips to finance.
  • To be responsible for keeping record for all correspondence done for IPD billing patients.
  • To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty.
  • To ensure accurate and timely submission of all monthly and daily reports.
  • To achieve high level of customer satisfaction at each interaction.
  • To be responsible for maintenance of department records as per the NABH requirement.
  • To be responsible for effective utilization of hospital information system.
  • Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
  • To participate in training programs to maintain and update the professional knowledge.
  • Any other task assigned by HOD from time to time.

IV. KEY PERFORMANCE INDICATORS


Measurable Deliverables

  • Accuracy in estimation & tagging.
  • Timely follow up of financials with attendants & escalations on requirement.
  • Demonstrated ability to maintain confidentiality.



  • Service Excellence.
  • Active participation in all departmental training and development activities.

V. JOB REQUIREMENTS

Minimum Qualifications

Graduate / MHA / Any relevant diploma


Experience

More than 5 years of relevant experience.



Behavioural Skills

  • Persuasive
  • Attention to detail
  • Interpersonal and communication skills
  • Initiative and adaptability


Technical Skills

  • Problem solving and ingenuity
  • Computer skills


Language Skills

English & Hindi

VI. KEY INTERACTIONS


Key Internal Contacts


Key External Contacts

  • Head - Support Services
  • Medical Superintendent, CNO & Nursing
  • Front office, Billing, IT, Finance & All HODs
  • Doctors
  • TPA / Insurance Companies & Other Panel
  • Organizations, Patients & Attendants




Frequently Asked Questions

Is the salary disclosed for the Patient Care Executive (Financial Counsellor) - Front Office position at Max Healthcare?
The salary for this Patient Care Executive (Financial Counsellor) - Front Office role at Max Healthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Care Executive (Financial Counsellor) - Front Office position at Max Healthcare located?
This Patient Care Executive (Financial Counsellor) - Front Office role at Max Healthcare is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Patient Care Executive (Financial Counsellor) - Front Office position at Max Healthcare?
Click the "Apply Now" button on this page. You will be redirected to Max Healthcare's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Patient Care Executive (Financial Counsellor) - Front Office job at Max Healthcare posted?
This Patient Care Executive (Financial Counsellor) - Front Office position at Max Healthcare was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Care Executive (Financial Counsellor) - Front Office
Max Healthcare
Apply for this role ↗

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