Responsibilities
- Provide Japanese language support for Cyber Security Managed Services projects.
- Monitor security alerts and incidents using enterprise security platforms.
- Communicate with Japanese customers via email, chat, and virtual meetings.
- Prepare security reports and documentation in Japanese and English.
- Coordinate with technical teams to resolve customer issues.
- Support ticket management and incident tracking.
- Assist in infrastructure and security monitoring activities.
- Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
- Participate in technical training and certification programs.
- Continuously enhance technical and Japanese business communication skills.
Eligibility
Educational Qualification
- Graduate in any discipline
- Engineering graduates (B.E./B.Tech.) preferred
- BCA, B.Sc., MCA and other graduates with strong technical aptitude are also encouraged to apply.
Japanese Language Requirements
- JLPT N2 or JLPT N3 certification
- Excellent spoken Japanese
- Good written Japanese
- Ability to communicate confidently with Japanese customers
English Requirements
- Good spoken English
- Good written English
- Ability to prepare emails and technical documentation
Required Skills:
• Networking: TCP/IP, VPN, Routing, Firewalls
• Windows, Linux administration
• AWS/Azure security fundamentals
• Security concepts: MITRE ATT&CK, CVE, NIST, OWASP
• Python, Bash, PowerShell automation
• Japanese communication (N2/N1 preferred) (initially N3 is fine) – key is finding someone who wants to go into infra / IT support