Customer Account Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role is ideal for someone who enjoys working with people, understanding customer needs, providing helpful solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer acquisition and engagement initiatives.
• Support promotional activities and sales opportunities.
• Communicate customer feedback and account questions to appropriate team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Help provide a professional and positive customer experience.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving and listening skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, account support, retail, or hospitality is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $58,000 annually.

• Full-time career opportunity.

• Professional training and ongoing development.

• Career advancement and growth opportunities.

• Supportive and collaborative work environment.

• Opportunities to develop valuable sales, communication, and leadership skills.

• Hands-on experience working directly with customers and business professionals.

• Recognition for strong performance and professional development.