Customer Account Representative

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role is ideal for someone who enjoys working with people, understanding customer needs, providing solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer retention and sales.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer satisfaction and acquisition initiatives.
• Support promotional activities and business development opportunities.
• Respond to customer questions and help resolve routine concerns.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and business development experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong listening and problem-solving abilities.
• Reliable, adaptable, and detail-oriented.
• Comfortable interacting with customers and prospective clients.
• Previous experience in customer service, sales, account support, retail, hospitality, or related roles is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $58,000 annually.

• Full-time career opportunity.

• Professional training and ongoing development.

• Career advancement and growth opportunities.

• Supportive and collaborative work environment.

• Opportunities to develop valuable sales, communication, and leadership skills.

• Hands-on experience working directly with customers and business professionals.

• Recognition for strong performance and professional development.