CREDIT OPERATION EXECUTIVE

As a Credit Operation Executive, you will play a vital role in our company's back-office operations. Your primary responsibility will be to handle customer inquiries and provide excellent support, ensuring a positive and efficient experience. This role is crucial for maintaining our high standards of customer satisfaction and building long-lasting relationships.

• Respond to customer inquiries and provide accurate information on credit-related matters.
• Process and manage credit applications, ensuring timely and efficient handling.
• Review and analyze credit reports and financial documents to make informed decisions.
• Maintain accurate records and documentation for credit operations.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Stay updated with industry trends and regulations to ensure compliance.
• Handle customer complaints and escalate issues as needed, ensuring prompt resolution.
• Provide regular reports and insights on credit operations to the management team.
• Assist in developing and implementing credit policies and procedures.
• Build and maintain strong relationships with internal and external stakeholders.

• A bachelor's degree in business, finance, or a related field is preferred.
• Minimum 2 years of experience in a customer service or credit-related role.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Analytical skills to interpret data and make informed decisions.
• Knowledge of credit processes and regulations is an advantage.
• A proactive and positive attitude, with a focus on continuous improvement.
• Willingness to learn and adapt to new systems and procedures.