Co-Ordinator - Operations
Apollo Group
Co-Ordinator - Operations
About this role
- Coordinate the day-to-day activities of the Healthcare Logistics and Tele-calling team.
- Maintain and update daily, weekly, and monthly MIS reports related to team performance and service activities.
- Collect, consolidate, validate, and analyze data received from various teams and operational units.
- Monitor tele-calling volumes, call outcomes, follow-ups, conversions, pending cases, and closures.
- Maintain accurate records of inbound and outbound calls and ensure timely updating of call-related information.
- Track patient/customer requests, service requirements, feedback, and complaints received through the tele-calling team.
- Coordinate with internal departments to ensure timely resolution of patient and service-related queries.
- Monitor healthcare logistics requests and coordinate with the concerned teams for timely fulfillment.
- Track the status of logistics-related requests, deliveries, transfers, and other assigned services.
- Prepare daily dashboards and MIS reports highlighting productivity, pending cases, turnaround time (TAT), and service performance.
- Identify data discrepancies and coordinate with respective teams for timely correction.
- Ensure accurate and timely data entry in the hospital information system, CRM, Excel trackers, or other reporting platforms.
- Monitor team productivity and highlight performance gaps to the reporting manager.
- Prepare performance reports for tele-calling executives and logistics support teams.
- Track follow-up cases and ensure that pending activities are closed within the defined TAT.
- Coordinate with clinical, front-office, patient relations, logistics, billing, diagnostics, and other departments as required.
- Support the Service Excellence team in monitoring patient experience and service-quality parameters.
- Analyze recurring patient queries, complaints, and service gaps and share relevant MIS with management.
- Maintain proper documentation of escalations, resolutions, feedback, and corrective actions.
- Assist in preparing presentations, dashboards, and management reports for review meetings.
- Ensure confidentiality and appropriate handling of patient and customer information.
- Follow hospital policies, SOPs, service standards, and quality requirements.
- Support internal audits, quality initiatives, accreditation requirements, and Service Excellence projects.
- Provide administrative and operational support to the Service Excellence team as required.
- Perform any other duties assigned by the Manager – Service Excellence or Department Head.
Frequently Asked Questions
Is the salary disclosed for the Co-Ordinator - Operations position at Apollo Group?
The salary for this Co-Ordinator - Operations role at Apollo Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Co-Ordinator - Operations position at Apollo Group located?
This Co-Ordinator - Operations role at Apollo Group is based in Chennai, Tamil Nadu, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Co-Ordinator - Operations position at Apollo Group?
Click the "Apply Now" button on this page. You will be redirected to Apollo Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Co-Ordinator - Operations job at Apollo Group posted?
This Co-Ordinator - Operations position at Apollo Group was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Co-Ordinator - Operations
Apollo Group
You'll be redirected to Apollo Group's official application page on peoplestrong.