Assistant Manager - Group Revenue Team

Apollo Group
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📍 Lucknow, Uttar Pradesh, India

About this role

An Assistant Manager for a call center supports daily operations, manages team performance, and helps resolve escalated customer issues. [1]

Key Responsibilities
    • Operations Support: Oversee daily workflows, manage agent scheduling, and ensure service level agreements (SLAs) are met.
    • Team Leadership: Coach, mentor, and motivate customer service representatives and team leaders.
    • Performance Management: Track Key Performance Indicators (KPIs) like Average Handle Time (AHT), First Call Resolution (FCR), and customer satisfaction (CSAT/NPS).
    • Escalation Handling: Handle complex customer complaints and make decisions on approvals, refunds, or policy exceptions.
    • Reporting & Analysis: Prepare regular Management Information System (MIS) reports and analyze metrics to spot trends or process gaps.
    • Training & Onboarding: Help train new hires and conduct continuous skill-building or compliance updates. [1, 2, 3, 4]

Core Requirements & Skills
    • Experience: 3 to 6 years in a contact center or BPO environment, with 1 to 2 years in a supervisory or assistant manager role.
    • Communication: Exceptional verbal and written interpersonal skills.
    • Technical Proficiency: Strong command of CRM software, call center telephony/dialer systems, and Microsoft Excel.
    • Problem-Solving: Strong capability to stay calm under pressure and resolve conflicts swiftly. [1, 2, 3]

Frequently Asked Questions

Is the salary disclosed for the Assistant Manager - Group Revenue Team position at Apollo Group?
The salary for this Assistant Manager - Group Revenue Team role at Apollo Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager - Group Revenue Team position at Apollo Group located?
This Assistant Manager - Group Revenue Team role at Apollo Group is based in Lucknow, Uttar Pradesh, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Assistant Manager - Group Revenue Team position at Apollo Group?
Click the "Apply Now" button on this page. You will be redirected to Apollo Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Assistant Manager - Group Revenue Team job at Apollo Group posted?
This Assistant Manager - Group Revenue Team position at Apollo Group was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager - Group Revenue Team
Apollo Group
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