Analyst - Technical diagnosis and troubleshooting
About this role
Job Summary
Analyst - Tech plays a vital role in ensuring the efficient operation and maintenance of voice communication systems. This position is responsible for monitoring, troubleshooting, and providing technical support to enhance service reliability and performance. The Analyst will serve as a key point of contact for resolving technical issues and maintaining customer satisfaction.
Key Responsibilities
Key Responsibilities:
- Configure, monitor, and troubleshoot SIP, SDP, and RTP protocols to ensure reliable and high-quality voice communication across networks Implement, manage, and optimize IPSec tunnelling to maintain secure and encrypted voice traffic between endpoints and network elements.
- Configure, fine-tune, and maintain routers, switches, and other network devices to prioritize and optimize voice traffic using QoS and traffic engineering techniques.
- Perform end-to-end IP provisioning, including configuration of voice gateways, ensuring seamless integration with existing network infrastructure.
- Demonstrate strong knowledge of Session Border Controllers (SBCs) for securing voice networks, managing signalling, and ensuring interoperability between different systems Support.
- Maintain, and troubleshoot Analog and PRI technologies, ensuring legacy systems continue to function efficiently alongside modern VoIP solutions Manage and administer SIP trunks, voice gateways, and PBX systems, including configuration, monitoring, and issue resolution.
- Provide timely and effective technical support to users for VOIP-related issues, ensuring minimal downtime and high user satisfaction.
Skill Requirements
Skills Required:
- Knowledge of VOIP protocols (SIP, RTP, UDP, SDP)
- Knowledge of Session Border Controller
- Understanding of networking basics (LAN, WAN, firewalls)
- Experience with IP PBX systems and softphones
- Problem-solving and communication skills
- Basic understanding of network security
- Knowledge of IPSEC.
Other Requirements
1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations
Frequently Asked Questions
Is the salary disclosed for the Analyst - Technical diagnosis and troubleshooting position at HCLTech?
The salary for this Analyst - Technical diagnosis and troubleshooting role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - Technical diagnosis and troubleshooting position at HCLTech located?
This Analyst - Technical diagnosis and troubleshooting role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - Technical diagnosis and troubleshooting position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - Technical diagnosis and troubleshooting job at HCLTech posted?
This Analyst - Technical diagnosis and troubleshooting position at HCLTech was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - Technical diagnosis and troubleshooting
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.