Analyst - Technical diagnosis and troubleshooting

Job Summary

We are looking for enthusiastic and detail-oriented fresh graduates to join our telecom provisioning and activation team. This role involves configuring and activating telecom services (like MPLS, broadband, voice circuits) for enterprise and residential customers. You will be trained to use internal tools and systems to support service delivery.

Key Responsibilities

Key Responsibilities:

• Assist in provisioning telecom services such as data, voice, VPN, and leased lines based on customer requirements.
• Perform service activation and validation using standard scripts and configuration templates.
• Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services.
• Monitor order queues and handle provisioning tasks through OSS/BSS tools.
• Track and escalate delays or configuration issues proactively.
• Document completed tasks and update customer provisioning status.
• Maintain accurate records of network elements, circuits, and customer configurations.
• Participate in shift operations and ensure SLA adherence.

What You’ll Learn:

• Basics of telecom architecture (Layer 1, 2, and 3)
• Understanding of provisioning systems like Cramer, Siebel, Remedy, etc.
• Configuring network devices (Cisco, Juniper, Huawei)
• Exposure to IP Address management, VLANs, and routing protocols
• Real-time coordination between cross-functional telecom teams
• Use of service delivery tools and ticketing systems

Skill Requirements

• Good communication skills (verbal and written)
• Basic understanding of networking concepts (IP address, routing, switching)
• Eagerness to learn telecom infrastructure and systems
• Attention to detail and ability to follow processes
• Willingness to work in shifts (including night shifts or weekends, if required)
• Familiarity with MS Excel and reporting tools is a plus

Other Requirements

1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations

Preferred Certifications (not mandatory):

• Cisco CCNA (Beginner Level)
• NOC or Telecom Network Fundamentals Training