Analyst - Technical diagnosis and troubleshooting
About this role
Job Summary
Analyst - Tech plays a vital role in ensuring the efficient operation and maintenance of voice communication systems. This position is responsible for monitoring, troubleshooting, and providing technical support to enhance service reliability and performance. The Analyst will serve as a key point of contact for resolving technical issues and maintaining customer satisfaction.
Key Responsibilities
1. Monitor And Troubleshoot Voice Communication Systems Using Technical Diagnosis And Troubleshooting Skills To Identify And Resolve Issues Promptly.
2. Provide Technical Support For Voice-Related Issues, Serving As An Escalation Point To Ensure Timely Resolution And Maintain Service Quality.
3. Maintain Active Communication With Customers To Address Service Issues, Ensuring A High Level Of Customer Satisfaction And Adherence To Nps Goals.
4. Create And Maintain Comprehensive Documentation On Voice Processes, Generating Reports On System Performance And Technical Issues To Support Continuous Improvement.
5. Respond To Inbound Queries And Make Outbound Communications As Needed To Resolve Technical Service Issues, Ensuring Alignment With Project Requirements And Slas.
2. Provide Technical Support For Voice-Related Issues, Serving As An Escalation Point To Ensure Timely Resolution And Maintain Service Quality.
3. Maintain Active Communication With Customers To Address Service Issues, Ensuring A High Level Of Customer Satisfaction And Adherence To Nps Goals.
4. Create And Maintain Comprehensive Documentation On Voice Processes, Generating Reports On System Performance And Technical Issues To Support Continuous Improvement.
5. Respond To Inbound Queries And Make Outbound Communications As Needed To Resolve Technical Service Issues, Ensuring Alignment With Project Requirements And Slas.
Skill Requirements
1. Technical Diagnosis And Troubleshooting Of Voice Communication Systems
2. Proficient In Written And Verbal Communication For Effective Customer Interaction
3. Strong Focus On Customer Satisfaction And Ability To Achieve Nps Targets
4. Outcome-Oriented Mindset With A Commitment To Meeting Deadlines And Project Goals
2. Proficient In Written And Verbal Communication For Effective Customer Interaction
3. Strong Focus On Customer Satisfaction And Ability To Achieve Nps Targets
4. Outcome-Oriented Mindset With A Commitment To Meeting Deadlines And Project Goals
Other Requirements
1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations
Frequently Asked Questions
Is the salary disclosed for the Analyst - Technical diagnosis and troubleshooting position at HCLTech?
The salary for this Analyst - Technical diagnosis and troubleshooting role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - Technical diagnosis and troubleshooting position at HCLTech located?
This Analyst - Technical diagnosis and troubleshooting role at HCLTech is based in San Diego, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - Technical diagnosis and troubleshooting position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - Technical diagnosis and troubleshooting job at HCLTech posted?
This Analyst - Technical diagnosis and troubleshooting position at HCLTech was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - Technical diagnosis and troubleshooting
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.