Analyst - Technical diagnosis and troubleshooting
About this role
Job Summary
- 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
- Experience with SAP is preferred
- Utility domain work experience will be an added advantage
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EDUCATION
- Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Key Responsibilities
- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Escalate unresolved issues to supervisors promptly
- Ensure invoices are processed accurately and submitted on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business
- Ensure 100% adherence on all compliance requirements
Skill Requirements
- MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
- Very Good communication skills
- Focuses on delivering a positive customer experience
- Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
- Ability to multi-task and prioritize the task based on the criticality.
- Strong organizational and time management skills - ability to organize
Other Requirements
1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations
Frequently Asked Questions
Is the salary disclosed for the Analyst - Technical diagnosis and troubleshooting position at HCLTech?
The salary for this Analyst - Technical diagnosis and troubleshooting role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - Technical diagnosis and troubleshooting position at HCLTech located?
This Analyst - Technical diagnosis and troubleshooting role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - Technical diagnosis and troubleshooting position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - Technical diagnosis and troubleshooting job at HCLTech posted?
This Analyst - Technical diagnosis and troubleshooting position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - Technical diagnosis and troubleshooting
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.