Administrator (Support & Operations)

Job Summary

Responsibilities:

• Support day-to-day aspects of the level 2 Support and related services

• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided

• Serve as technical expert responsible for implementation of application and enterprise platforms within the authentication and identity lifecycle space

• Help implement, monitor, and maintain world-class Identity and Access Management solutions

• Manage standards for overall organization’s identity management application integration, middleware interfaces and architecture

• Lead the collection of business requirements and development of Identity and Access Management (IAM) solutions

• Coordinate communications with internal and external teams

• Participate in business process evaluation / improvement activities, requirements gathering, system analysis, system design, software / hardware applicability studies and system implementation and executes projects based on these activities

Key Responsibilities

Technical Skills:

• 3-5 years’ experience in:

 - Using methods and identification tools for risks and security threats

 - Giving effective advice in large-scale technology projects while working at all levels - with clients and your team

• Strong technical skills to implement IAM Security services with hands on experience on several of the items outlined below:

   - Managing identity and access on-premise with Active Directory

   - Managing identity and access in the Microsoft Cloud – Azure Active Directory

   - Secure Hybrid environments (AD Connect and authentication)

   - Azure AD Self-service password reset, Azure AD access reviews

   - Azure AD App Registration

   - Azure AD Directory roles

   - Authentication Methods (sign-on security, multi-factor authentication (MFA), device sign-on methods, Azure Seamless SSO, ADFS, ADFS Proxy, PHS and PTA)

   - Azure AD Conditional Access (Compliance and conditional access policies, device compliance policy, conditional access policy)

   - Role-based access control (RBAC)

   - Azure AD Privileged Identity Management (PIM)

   - Azure AD Identity Protection (User risk policy and sign-in risk policy)

   - Azure ATP (Plan and implementation threat protection)

• Advanced knowledge designing, supporting, and upgrading Active Directory environments (Authentication, Authorization, Group Policy Objects, LDAP, PKI, DNS, ADFS, MIM/PAM, LAPS, etc.)

• Knowledge of Red Forest (Enhanced Security Administrative Environment)

• Identity Lifecycle Management

• Knowledge of SAML, OpenID Connect, OAuth, JSON, SPML, SCIM, XACML integration standards.

• Understanding of REST and SOA fundamentals and design

• Fluent English (Level C2 as per the Common European Framework of Reference (CEFR))

Certification:

• Microsoft Azure Cloud certified

• SC-300: Microsoft Identity and Access Administrator

• Azure related certification (1.) Incident Management + Change Management (Planning & Execution)

On - call Escalation

Monitoring and maintaining SLA requirements for the tickets queue and management.

Process adherence & Security compliance

KB preparation and review, Knowledge sharing & documentation

Root cause analysis / Problem Management

Should have good written and communication skills

Skill Requirements

Other Requirements