Administrator (Support & Operations)
About this role
Job Summary
System Maintenance & Technical Skills
- Administer and support Zoom Phone and NiCE CXone platforms on a day-to-day basis, including telephony/VoIP, ticketing, CRM, and related contact-centre systems.
- Monitor and maintain ticketing workflows, automation rules, user access permissions, system configurations, and platform performance.
- Support data extraction, reporting, and operational analysis to meet business and stakeholder requirements.
- Troubleshoot system issues, coordinate with vendors where needed, and help ensure reliable service delivery.
Required Skills & Experience
- Hands-on experience with SaaS contact-centre applications, particularly Zoom Phone and NiCE CXone.
- Experience using IT service-management and ticketing tools, preferably Freshservice.
- Strong written communication skills, with the ability to engage agents, clients, and stakeholders through chat and email.
- Understanding of routing strategies, queues, skills-based routing, and call-distribution logic.
- Technical knowledge of contact-centre operations and customer-service environments.
- Ability to analyse operational issues, recommend improvements, and work effectively across technical and business teams.
Vendor Technologies
- NiCE CXone / inContact
- Zoom Phone
- Vonage (Nexmo)
- Voice and telephony systems
Key Responsibilities
- Hands-on experience with SaaS contact-centre applications, particularly Zoom Phone and NiCE CXone.
- Experience using IT service-management and ticketing tools, preferably Freshservice.
- Strong written communication skills, with the ability to engage agents, clients, and stakeholders through chat and email.
- Understanding of routing strategies, queues, skills-based routing, and call-distribution logic.
- Technical knowledge of contact-centre operations and customer-service environments.
- Ability to analyse operational issues, recommend improvements, and work effectively across technical and business teams.
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Administrator (Support & Operations) position at HCLTech?
The salary for this Administrator (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator (Support & Operations) position at HCLTech located?
This Administrator (Support & Operations) role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator (Support & Operations) job at HCLTech posted?
This Administrator (Support & Operations) position at HCLTech was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.