Customer Service Coach
lessen
Vendor Relationship Representative
lessen· Soft Services
About this role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.
*This role is onsite at our Chicago office on Tuesdays and Thursdays.
What You'll Do:
- Develop and maintain positive vendor relations to ensure superior customer satisfaction
- Receive and handle customer calls and email requests for services
- Manage the scheduling and completion of all services assigned by customers
- Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
- Identify, research and resolve customer issues using the company’s web-based systems and databases
- Source new vendors to perform required services, as needed
- Resolve or escalate all disputes or un-satisfied service confirmations
- Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
- Enter information into our database and ensure consistency and accuracy
- Be able to educate clients on the benefits of the Lessen service offering
- Resolve most/all client and Affiliate issues without escalation
- Remain on the queue and address all requests
- Provide creative solutions to meet client needs and maximize value
- Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
- Provide management with recommendations to changes in procedures, as needed
You Should Have:
- Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
- 3+ years work experience
- Account Management experience a plus
- $20.00 an hour
- Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.
Compensation:
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Frequently Asked Questions
Is the salary disclosed for the Vendor Relationship Representative position at lessen?
The salary for this Vendor Relationship Representative role at lessen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Vendor Relationship Representative position at lessen located?
This Vendor Relationship Representative role at lessen is based in Chicago, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Vendor Relationship Representative role at lessen full-time or part-time?
This is listed as a Full Time Employee position. It is posted as a Vendor Relationship Representative role in the Soft Services department at lessen.
Which team or department does the Vendor Relationship Representative at lessen belong to?
This Vendor Relationship Representative position is part of the Soft Services department at lessen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Vendor Relationship Representative position at lessen?
Click the "Apply Now" button on this page. You will be redirected to lessen's official application portal hosted on lever where you can submit your application directly.
When was the Vendor Relationship Representative job at lessen posted?
This Vendor Relationship Representative position at lessen was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Vendor Relationship Representative
lessen
You'll be redirected to lessen's official application page on Lever.