Account Representative
Firstsource
Account Representative
lessen· Account Management
About this role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Account Representative is responsible for the day-to-day delivery of facilities services to a number of major client sites within a geographic territory or trade. This role plays an integral part in client work order management, operational support, and financial successes for the clients supported. This role works closely with the Team Lead to provide support to daily client challenges, execute on special projects or initiatives, and being a primary internal point of contact for the Team Lead, Customer, or Affiliate within the team.
What You'll Do:
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Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
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Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
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Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
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Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
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Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
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Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
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Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
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Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
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Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
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Fosters a positive team environment and may provide coaching or mentoring to team members
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Ensures confidentiality and accuracy of internal and external data
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Performs ad-hoc projects and other duties as assigned
What You Need:
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Bachelor’s Degree
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0-3 years of experience preferred
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Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
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Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Frequently Asked Questions
What is the salary for the Account Representative role at lessen?
The listed salary for this Account Representative position at lessen is USD 41K–45K. This is an Full Time Employee role.
Where is the Account Representative position at lessen located?
This Account Representative role at lessen is based in Chicago, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Account Representative role at lessen full-time or part-time?
This is listed as a Full Time Employee position. It is posted as a Account Representative role in the Account Management department at lessen.
Which team or department does the Account Representative at lessen belong to?
This Account Representative position is part of the Account Management department at lessen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Representative position at lessen?
Click the "Apply Now" button on this page. You will be redirected to lessen's official application portal hosted on lever where you can submit your application directly.
When was the Account Representative job at lessen posted?
This Account Representative position at lessen was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Representative
lessen · 💰 USD 41K–45K
You'll be redirected to lessen's official application page on Lever.