Customer Service Coach

lessen· Operations
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📍 Scottsdale, AZFull Time Employee💰 USD 21–23

About this role

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. 

A Customer Service Coach at Lessen is responsible to review and qualify submitted work orders and determine appropriate affiliates based on work order scope, priority, and business rules. This role communicates on the phone and electronically with vendors both internal and external, residents, and clients to ensure all maintenance services are completed in an effective and efficient manner. This role is an entry level role to leadership and will be coaching the dispatch and emergency vendor sourcing team members.  

What You'll Do:

    • Dispatch Work Orders - Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures 

    • Subject Matter Expert – Knowledgeable on dispatch and emergency vendor sourcing processes  

    • Data Entry - Enter information into our database and ensure consistency and accuracy 

    • Billing - Adhering to internal billing procedures and issuing payments as needed 

    • Professionalism - Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data 

    • Flexibility - Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch 

    • Leadership – Monitor team chats and in person inquiries while providing accurate information related to processes and procedures  

    • Coaching – This role will complete shadowing and process audits to gather feedback for both agents and process improvement 

What You Need:

    • Education level – High School diploma 
      • Previous experience (> 4 years) in customer service call center environment essential  
        • Trades knowledge or dispatch experience required 
          • Flexibility, adaptability and able to juggle multiple projects and priorities in a fast - paced environment 
Why Lessen:
·        Competitive compensation
·        Health, Dental, Vision, Life, Disability options
·        401K retirement savings plan
·        Paid vacation, federal and floating holidays
·        Maternity/Paternity Pay
·        Career advancement opportunities
·        All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

Frequently Asked Questions

What is the salary for the Customer Service Coach role at lessen?
The listed salary for this Customer Service Coach position at lessen is USD 21–23. This is an Full Time Employee role.
Where is the Customer Service Coach position at lessen located?
This Customer Service Coach role at lessen is based in Scottsdale, AZ. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Coach role at lessen full-time or part-time?
This is listed as a Full Time Employee position. It is posted as a Customer Service Coach role in the Operations department at lessen.
Which team or department does the Customer Service Coach at lessen belong to?
This Customer Service Coach position is part of the Operations department at lessen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Coach position at lessen?
Click the "Apply Now" button on this page. You will be redirected to lessen's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Coach job at lessen posted?
This Customer Service Coach position at lessen was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Coach
lessen · 💰 USD 21–23
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You'll be redirected to lessen's official application page on Lever.