Managing and coordinating patient interactions, registrations, admissions, and discharge processes with professionalism.
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Oversee daily front desk operations including appointments, billing, and documentation.
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Supervise, train, and evaluate front office staff to ensure efficient service delivery.
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Coordinate doctor schedules and interdepartmental patient flow (lab, pharmacy, radiology).
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Handle front-end billing, insurance verification, and daily financial reconciliations.
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Maintain compliance with hospital policies, patient confidentiality, and data protection norms.
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Implement SOPs, monitor KPIs, and drive quality and service improvement initiatives.
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Act as liaison between patients, physicians, and departments to ensure smooth communication.
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Manage hospital management system (HMS/EHR) operations and ensure data accuracy.
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Prepare reports on patient flow, revenue, and staff performance for management review.