Track Manager (Support & Operations)
About this role
Job Summary
DDI Engineer (DNS, DHCP, IPAM & NTP Operations)
Key Responsibilities
Job Responsibilities : DDI Engineer is responsible for the day-to-day operation, monitoring, administration, troubleshooting, and maintenance of enterprise DNS, DHCP, IPAM, and NTP services. The role supports incident resolution, service requests, standard changes, platform health monitoring, and compliance activities across on-premises and cloud-based DDI environments.Key Responsibilities DNS Operations • Administer internal and external DNS environments. • Create, modify, and remove DNS records. • Manage DNS zones and delegation requests. • Support recursive and authoritative DNS services. • Troubleshoot DNS resolution issues. • Support Route53 and Azure DNS operational activities. [Job Descri...S DHCP NTP | Word] DHCP Operations • Create and maintain DHCP scopes. • Manage reservations and exclusions. • Support DHCP failover services. • Troubleshoot IP allocation issues. • Monitor lease utilization and address consumption. • Support IPAM-related service requests. [Job Descri...S DHCP NTP | Word] IP Address Management (IPAM) • Allocate IPv4 and IPv6 address spaces. • Maintain IP inventory records. • Perform subnet utilization reviews. • Update IPAM databases accurately. • Support network deployment requests requiring IP allocations. [Job Descri...S DHCP NTP | Word] NTP Operations • Monitor NTP server availability. • Validate synchronization status. • Troubleshoot basic time synchronization issues. • Support NTP configuration changes. [Job Descri...S DHCP NTP | Word] Incident Management • Resolve Level-2 incidents and service requests. • Perform initial troubleshooting and diagnostics. • Escalate complex infrastructure issues to L3. • Maintain ticket documentation and technical notes. • Meet SLA targets for incident resolution. [Job Descri...S DHCP NTP | Word] Change Management • Execute approved DDI changes. • Perform DNS record modifications. • Implement DHCP scope changes. • Validate post-change service functionality. • Follow rollback procedures when required. [Job Descri...S DHCP NTP | Word] Monitoring & Event Management Support monitoring platforms including: • Infoblox Reporting & Analytics • SolarWinds • Splunk • LogicMonitor • ThousandEyes • ServiceNow Event Management • iObserve Responsibilities: • Monitor alerts and events. • Perform preliminary event analysis. • Escalate critical alerts. • Support service restoration activities. [Job Descri...S DHCP NTP | Word] Documentation & CMDB • Update DNS and DHCP documentation. • Maintain IPAM accuracy. • Support CMDB updates. • Document implementation and troubleshooting procedures.
Skill Requirements
Skill Requirement : DDI Platforms • Infoblox DDI • BlueCat DDI (Basic Operations) • Microsoft DNS • Microsoft DHCP • Cygna labs DNS/DHCP (Preferred) DNS • DNS Fundamentals • Recursive DNS • Authoritative DNS • DNS Delegation • Route53 • Azure DNS DHCP/IPAM • DHCP Scopes • DHCP Relay • IPv4 • IPv6 • IP Address Management NTP • NTP Administration • Windows Time Services Tools • ServiceNow • SolarWinds • Splunk • LogicMonitor • ThousandEyes ________________________________________ Experience Requirements • 3-5 years of DNS/DHCP/IPAM support experience. • Experience working in enterprise environments. • Understanding of ITIL Incident and Change Management. • Exposure to cloud DNS services preferred. ________________________________________ DDI Platforms • Infoblox DDI • BlueCat DDI (Basic Operations) • Microsoft DNS • Microsoft DHCP • Cygna labs DNS/DHCP (Preferred) DNS • DNS Fundamentals • Recursive DNS • Authoritative DNS • DNS Delegation • Route53 • Azure DNS DHCP/IPAM • DHCP Scopes • DHCP Relay • IPv4 • IPv6 • IP Address Management NTP • NTP Administration • Windows Time Services Tools • ServiceNow • SolarWinds • Splunk • LogicMonitor • ThousandEyes Experience Requirements • 3-5 years of DNS/DHCP/IPAM support experience. • Experience working in enterprise environments. • Understanding of ITIL Incident and Change Management. • Exposure to cloud DNS services preferred.
Other Requirements
Preferred Certifications • Infoblox Certified DDI Professional (CDDI) • Microsoft Administrator Certification • ITIL Foundation
Frequently Asked Questions
Is the salary disclosed for the Track Manager (Support & Operations) position at HCLTech?
The salary for this Track Manager (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Manager (Support & Operations) position at HCLTech located?
This Track Manager (Support & Operations) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Manager (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Manager (Support & Operations) job at HCLTech posted?
This Track Manager (Support & Operations) position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Manager (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.