Track Manager (Support & Operations)

Job Summary

 iAutomate Platform Lead (L3) Tools Transformation – iAutomate Location: Hyderabad / Bangalore Experience: 10–12 Years Role Summary The iAutomate Platform Lead (L3) will be responsible for driving automation and tools transformation initiatives using the iAutomate platform. The role will lead the design, onboarding, governance, and optimization of automation solutions across infrastructure, cloud, workplace, service management, and operations domains. The individual will work closely with architects, operations teams, service owners, and business stakeholders to improve operational efficiency, standardization, and service quality through automation.

Key Responsibilities

Roles and Responsibilities Lead the adoption and implementation of iAutomate across infrastructure and operations environments. Design and develop automation workflows, orchestration processes, and self-service use cases to reduce manual effort and improve operational efficiency. Partner with infrastructure, cloud, workplace, application, and service management teams to identify automation opportunities and prioritize automation roadmaps. Review and onboard operational processes into the iAutomate platform, ensuring alignment with governance and security standards. Develop reusable automation components, workflows, templates, and best practices to support enterprise-wide automation initiatives. Integrate iAutomate with enterprise platforms such as ServiceNow, monitoring tools, cloud platforms, and infrastructure management solutions. Provide technical leadership for automation design, troubleshooting, root cause analysis, and platform optimization activities. Govern automation standards, documentation, version control, testing, and operational handover processes. Monitor automation effectiveness, platform utilization, success rates, and business value realization through dashboards and reporting. Support major transformation initiatives involving automation, self-healing, event-driven operations, and operational excellence. Mentor engineering teams and promote automation-first practices across service delivery and operations teams. Drive continuous improvement initiatives to enhance platform stability, performance, scalability, and automation coverage.

Skill Requirements

 Mandatory Skills iAutomate Platform Administration & Development IT Operations & Infrastructure Automation Workflow Orchestration & Process Automation ServiceNow Integration PowerShell, Python, or Shell Scripting API Integration & Automation Windows & Linux Administration ITSM Processes (Incident, Change, Request) Reporting & Dashboard Development Operational Governance & Documentation Preferred Skills Ansible, Terraform, or DevOps Tools Azure / AWS Cloud Platforms Monitoring & Observability Tools Power BI Reporting CI/CD Pipeline Integration Event-Driven Automation

Other Requirements

Certifications Mandatory ITIL v4 Foundation Preferred Automation Anywhere / RPA Certifications Azure Administrator (AZ-104) PMP Cloud Certifications (Azure/AWS) Soft Skills Strong automation mindset and problem-solving abilities Excellent stakeholder and vendor management skills Strong communication and presentation capabilities Ability to drive transformation and process improvements Leadership and mentoring skills