Track Manager (Support & Operations)

Job Summary

11+ years of hands-on experience with proficiency in managing large scale datacenter networks comprised of various technologies.\\\\r\\\\n• Extensive knowledge and Hands -on required to support installation, configuration, administration, and advanced troubleshooting of datacenter networks.\\\\r\\\\n• Should be able to perform root cause analysis independently\\\\r\\\\n• Ability to manage high pressure while troubleshooting major outages, high severity technical bridges and escalations\\\\r\\\\n

Key Responsibilities

 Supporting datacenter networks implementations and operations. • Conduct preventive maintenance and ensure maximum network updates • Understanding and supporting client data center networks globally • Advise modern technologies and design changes to clients as appropriate • Execute software upgrades, device hardening, standardization, and cleanup tasks • Maintain Datacenter Network devices inventory • Maintain datacenter network diagrams UpToDate using Visio. • Attending high severity technical bridges, Troubleshoot technical issues. • Fulfilling requests, Resolving Incidents in adherence with SLAs. • Perform root cause analysis and closing problem tickets. • Act proactively on alerts/incidents generated by network monitoring tools. • Supporting tasks related to Configuration management, Change management, Vulnerability management, patch management etc. • Support EOL/EOS devices refresh projects. • Coordinate with OEM technical support to resolve complex issues. • Collaborate with Customer network team, HCL teams deployed globally. • Must train and support L1/L2 engineers about Datacenter network infrastructure.

Skill Requirements

Hands-on experience with proficiency in managing large scale datacenter networks comprised of various technologies. • Extensive knowledge to support installation configuration, administration, and advanced troubleshooting of datacenter networks • Knowledge of implementing and troubleshooting complex layer two technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST. • Hands on in Cisco catalyst, Nexus, ASR, ACI platforms. • Hands-on in High availability like VRRP, GLBP, HSRP, Security features like AAA, WAN protocols like OSPF, BGP. Stack wise, VDC, VPC. • Packet capture and analyzing skills • Should be able to independently troubleshoot complex issues in LAN / WAN infrastructure. • Should be able to perform root cause analysis independently. • Ability to manage high pressure while troubleshooting major outages, high severity technical bridges and escalations. • Strong technical skills and Hands-on in Cisco datacenter switches, routers, ACI, Nexus, routing/switching architectures. • Must have knowledge of SDWAN (Viptela / Meraki / Velo) • Excellent and methodical troubleshooting skills. • Knowledge of WAN Optimizers will be a plus. • Knowledge of DNS, DHCP and IPAM solutions (Optional) • Knowledge of F5 Load balancing (Optional) • Knowledge of Wireless Technologies (Optional)

Other Requirements

 • Excellent communication and conversation skills (Verbal and Written). • Good documentation skills. • Should have excellent customer relationship skills. • Able to perform under high pressure, demanding situations. • Open Minded with good listening skills and one team thought process. • Adaptability, Flexibility to support off hours based on the need/urgency. CCNA is must, should also be certified in one of the below. • CCNP -Datacenter • CCNP – Routing • CCNP – Switching • Cisco SDWAN (ENSDWI)