Track Lead (Support & Operations)

Job Summary

Job Description:-

·       Act as a hands-on technical contributor delivering AI-driven automation solutions across Linux/Unix server infrastructure

·       Identify and prioritize repetitive manual activities suitable for automation or AI augmentation

·       Work on defined problem areas (e.g., specific operational tasks, tooling improvements) within established architecture and strategy

·       Develop intelligent workflows to improve:

o   Incident detection, analysis, and remediation support (e.g., suggesting solutions, triaging).

o   System diagnostics, root cause analysis, and proactive issue identification.

o   Automation of operational runbooks and support tooling.

o   Agentic AI solutions primarily for generating approval requests, drafting change tickets, or providing recommendations for human review.

·       Contribute to the design and development of scalable and reusable automation components and frameworks, ensuring alignment with enterprise architecture, security, compliance, and risk standards.

·       Collaborate with engineering and operations teams to embed AI capabilities and automation into daily workflows and operational processes.

·       Evaluate emerging AI capabilities (e.g., GenAI, AI agents) for their potential to enhance operational efficiency, focusing on how they can support human decision-making and approval processes.

·       Work within established architecture and strategy to solve defined problem areas (e.g., specific operational tasks, tooling improvements)

Key Responsibilities

NA

Skill Requirements

Job Description:-

·       Act as a hands-on technical contributor delivering AI-driven automation solutions across Linux/Unix server infrastructure

·       Identify and prioritize repetitive manual activities suitable for automation or AI augmentation

·       Work on defined problem areas (e.g., specific operational tasks, tooling improvements) within established architecture and strategy

·       Develop intelligent workflows to improve:

o   Incident detection, analysis, and remediation support (e.g., suggesting solutions, triaging).

o   System diagnostics, root cause analysis, and proactive issue identification.

o   Automation of operational runbooks and support tooling.

o   Agentic AI solutions primarily for generating approval requests, drafting change tickets, or providing recommendations for human review.

·       Contribute to the design and development of scalable and reusable automation components and frameworks, ensuring alignment with enterprise architecture, security, compliance, and risk standards.

·       Collaborate with engineering and operations teams to embed AI capabilities and automation into daily workflows and operational processes.

·       Evaluate emerging AI capabilities (e.g., GenAI, AI agents) for their potential to enhance operational efficiency, focusing on how they can support human decision-making and approval processes.

·       Work within established architecture and strategy to solve defined problem areas (e.g., specific operational tasks, tooling improvements)

Other Requirements

NA