Track Lead (Support & Operations)

Job Summary

One to Many PM job description

Program Context & Objective

Mission: The One-to-Many (O2M) PM Program (part of the PS Project Consolidation Initiative) transitions smaller, low-touch, high-velocity engagements from regional Professional Services PMs to dedicated O2M PMs.

Impact: Allows senior PS Project Managers to focus 100% of their bandwidth on high-touch, strategic customer partnerships while ensuring smaller projects move quickly and efficiently.

Core Responsibilities

Multi-Project Management: Simultaneously manage and deliver a large volume of concurrent, low-touch customer engagements (e.g., Phase 1, Foundation, Staff Augmentation, NERM, and AI modules).

Project Planning & Governance: Establish standard project plans using predefined foundation templates, track milestones, and maintain RAID logs (Risks, Assumptions, Issues, Dependencies).

System & Status Tracking: Manage project data, resource assignments, timecard approvals, and automated status reports directly within Certinia.

Customer & Stakeholder Coordination: Serve as the primary operational point of contact for customer cadence calls, ensuring alignment on deliverables, timelines, and escalations.

Key Qualifications & Requirements

SailPoint Product Knowledge: Solid understanding and hands-on experience with SailPoint solutions (IdentityIQ and/or Identity Security Cloud - ISC).

High-Volume Delivery: Proven experience managing multiple client-facing projects in parallel under fast-paced timelines.

Communication & Language Skills: Strong verbal and written communication; specific roles may prioritize multilingual capabilities (e.g., fluency in Spanish and Portuguese for regional support).

Key Responsibilities

One to Many PM job description

Program Context & Objective

Mission: The One-to-Many (O2M) PM Program (part of the PS Project Consolidation Initiative) transitions smaller, low-touch, high-velocity engagements from regional Professional Services PMs to dedicated O2M PMs.

Impact: Allows senior PS Project Managers to focus 100% of their bandwidth on high-touch, strategic customer partnerships while ensuring smaller projects move quickly and efficiently.

Core Responsibilities

Multi-Project Management: Simultaneously manage and deliver a large volume of concurrent, low-touch customer engagements (e.g., Phase 1, Foundation, Staff Augmentation, NERM, and AI modules).

Project Planning & Governance: Establish standard project plans using predefined foundation templates, track milestones, and maintain RAID logs (Risks, Assumptions, Issues, Dependencies).

System & Status Tracking: Manage project data, resource assignments, timecard approvals, and automated status reports directly within Certinia.

Customer & Stakeholder Coordination: Serve as the primary operational point of contact for customer cadence calls, ensuring alignment on deliverables, timelines, and escalations.

Key Qualifications & Requirements

SailPoint Product Knowledge: Solid understanding and hands-on experience with SailPoint solutions (IdentityIQ and/or Identity Security Cloud - ISC).

High-Volume Delivery: Proven experience managing multiple client-facing projects in parallel under fast-paced timelines.

Communication & Language Skills: Strong verbal and written communication; specific roles may prioritize multilingual capabilities (e.g., fluency in Spanish and Portuguese for regional support).

Skill Requirements

Other Requirements