Track Lead (Support & Operations)

Job Summary

Technical Advisory - White Shirt
This position is a part of our Professional Services team and is responsible for advising customers and implementation partners on the overall Identity security program for successful project implementation. Guiding project implementation team to stay on recommended implementation path.

Responsibilities

• As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
• Perform assessment on customer’s current Identity landscape and build out their future identity road map
• Build out customers’ Identity role based access control and application onboarding program
• Ensure SailPoint best practices are followed through the project for a successful project delivery
• Advise and provide direction to junior resources on the project implementation
• Provide pros & cons to customers' for building custom tools to meet their unique & complex business goals
• Maintain healthy business relationship with customers and partners
• Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
• Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
• Document and present SaaS product adoption gaps
• Recommend areas where SaaS products consumption can be improved
• Manage, mentor, and coach direct reports (if any)
• Manage project scheduling, budgeting, risk, and weekly status (optional)
• Solve complex problems using product's extensibility platforms (hands-on implementation)

Requirements:

• 8+ years of experience in technical consulting role
• Strong communication and presentation skills needed to perform identity security program assessments and provide a road map
• Experience with any Identity provisioning and governance products is required
• Experience with networking, directory servers, databases is required
• Experience with Azure, AWS is a plus
• Experience with Web based APIs is required
• Experience with Object Oriented Programming is nice to have
• Strong organizational, leadership and multi-tasking skills
• Excellent analytical and problem-solving abilities
• Documentation management and ability to use project management tools
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines
• IdentityIQ or IdentityNow Certification is a plus
• Experience with scripting framework (Angular, TypeJS, etc..)
• Experience with data science & machine learning language models is a plus

Education:

• Engineering background or strong consulting background in Identity and access management space
• CISSP or CCSP or CISM is a plus

Key Responsibilities

Technical Advisory - White Shirt
This position is a part of our Professional Services team and is responsible for advising customers and implementation partners on the overall Identity security program for successful project implementation. Guiding project implementation team to stay on recommended implementation path.

Responsibilities

• As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
• Perform assessment on customer’s current Identity landscape and build out their future identity road map
• Build out customers’ Identity role based access control and application onboarding program
• Ensure SailPoint best practices are followed through the project for a successful project delivery
• Advise and provide direction to junior resources on the project implementation
• Provide pros & cons to customers' for building custom tools to meet their unique & complex business goals
• Maintain healthy business relationship with customers and partners
• Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
• Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
• Document and present SaaS product adoption gaps
• Recommend areas where SaaS products consumption can be improved
• Manage, mentor, and coach direct reports (if any)
• Manage project scheduling, budgeting, risk, and weekly status (optional)
• Solve complex problems using product's extensibility platforms (hands-on implementation)

Requirements:

• 8+ years of experience in technical consulting role
• Strong communication and presentation skills needed to perform identity security program assessments and provide a road map
• Experience with any Identity provisioning and governance products is required
• Experience with networking, directory servers, databases is required
• Experience with Azure, AWS is a plus
• Experience with Web based APIs is required
• Experience with Object Oriented Programming is nice to have
• Strong organizational, leadership and multi-tasking skills
• Excellent analytical and problem-solving abilities
• Documentation management and ability to use project management tools
• Attention to details even under pressure
• Time management skills with the ability to meet deadlines
• IdentityIQ or IdentityNow Certification is a plus
• Experience with scripting framework (Angular, TypeJS, etc..)
• Experience with data science & machine learning language models is a plus

Education:

• Engineering background or strong consulting background in Identity and access management space
• CISSP or CCSP or CISM is a plus

Skill Requirements

Other Requirements