Track Lead (Support & Operations)

HCLTech
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📍 Chennai, India

About this role

Job Summary

The SysTrack SME/Consultant is responsible for optimizing the SysTrack platform, monitoring user experience, providing strategic guidance, and driving value realization through workplace analytics and continuous improvement initiatives.

Key Responsibilities

Provide strategic guidance to the Workblaze team on SysTrack adoption and optimization.Bring best practices and lessons learned from other engagements.Perform User Experience Monitoring and analyze employee digital experience trends.Manage stakeholder communication through regular reviews, reporting, and recommendations.Track KPIs and value realization to demonstrate business outcomes and ROI.Ensure governance, compliance, and operational standards are maintained.Drive continuous improvement through insights, proactive recommendations, and optimization initiatives.

Skill Requirements

Strong expertise in Lakeside SysTrack and Digital Employee Experience (DEX) solutions.Experience with User Experience Monitoring, analytics, and reporting.Knowledge of Windows environments, VDI/Citrix, AVD, Intune, and Microsoft 365.Understanding of ITSM processes and workplace transformation programs.Strong analytical, problem-solving, and stakeholder management skills.Excellent communication, presentation, and consulting abilities.Experience in KPI tracking, governance, and service improvement initiatives.

Other Requirements

Hands-on experience with SysTrack and Digital Employee Experience (DEX) solutions, strong stakeholder management and communication skills, ability to drive KPI tracking and value realization, knowledge of ITSM and governance frameworks, and experience working with Microsoft Endpoint technologies (Microsoft 365, Intune, Citrix, AVD/VDI). ITIL certification is preferred.

Frequently Asked Questions

Is the salary disclosed for the Track Lead (Support & Operations) position at HCLTech?
The salary for this Track Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead (Support & Operations) position at HCLTech located?
This Track Lead (Support & Operations) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead (Support & Operations) job at HCLTech posted?
This Track Lead (Support & Operations) position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.