Track Lead (Support & Operations)
About this role
Job Summary
Strong experience in Jira Cloud Administration, Jira Service Management, workflow configuration, permissions and security management, Jira Automation, dashboards and reporting, REST API integrations, platform governance, and L2/L3 support. Experience with Atlassian Suite, Script Runner, Confluence Administration, and enterprise-scale Jira environments preferred
Key Responsibilities
Platform Administration
- Administer Jira Cloud, Jira Service Management, and related Atlassian products.
- Configure and maintain projects, workflows, screens, issue types, schemes, permissions, and custom fields.
- Manage user onboarding, access requests, security groups, and permission models.
- Perform regular platform health checks and proactively address performance or configuration issues.
- Maintain platform documentation, standards, and governance controls.
Operational Support
- Provide Level 2 and Level 3 support for Jira-related incidents and service requests.
- Troubleshoot configuration, workflow, automation, integration, and access-related issues.
- Monitor support queues and resolve incidents and requests within agreed service levels.
- Deliver responsive, customer-focused support to business users and stakeholders.
Automation and Continuous Improvement
- Design and implement Jira Automation rules and workflow enhancements.
- Identify opportunities to reduce manual effort through automation and process optimisation.
- Reduce technical debt and improve platform maintainability, scalability, and supportability.
- Support Jira standardisation and platform-modernisation initiatives.
Reporting and Data Management
- Develop and maintain dashboards, filters, reports, and operational data extracts.
- Promote data quality and adherence to enterprise reporting standards.
- Provide insights that support operational and business decision-making.
- Support data migration, clean-up, validation, and governance activities.
Stakeholder Management
- Provide technical guidance on Jira capabilities, administration practices, and governance.
- Deliver user guidance, knowledge articles, and support documentation.
Skill Requirements
Technical Skills
- Jira Cloud administration
- Jira Service Management
- Atlassian Automation
- Workflow design and configuration
- Permission and security management
- REST APIs and integrations
- Dashboard and reporting development
- Data migration and platform governance
- ScriptRunner experience is desirable
- Confluence administration is desirable
Professional Skills
- Strong stakeholder engagement and customer-service capability
- Analytical troubleshooting and problem-solving skills
- Clear written communication and documentation
- Ability to manage competing priorities in an enterprise environment
- Risk-aware and continuous-improvement mindset
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Track Lead (Support & Operations) position at HCLTech?
The salary for this Track Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead (Support & Operations) position at HCLTech located?
This Track Lead (Support & Operations) role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead (Support & Operations) job at HCLTech posted?
This Track Lead (Support & Operations) position at HCLTech was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.