Track Lead (Support & Operations)

Experienced Technical Business Analysts to support the design, implementation, and operationalization of processes and tooling for the identification, prioritization, testing, and deployment of critical open source software security patches. Working within a cross-functional team of architects, engineering, security, and operations specialists, the successful candidates will help establish an end-to-end vulnerability remediation capability with tight delivery timelines.

Key responsibilities include defining and documenting business and technical processes for CVE detection and prioritization using AI-enabled solutions such as Mythos and OpenAI; coordinating the acquisition of approved patches from partner sources, supporting testing, release management, and automated deployment activities, and ensuring alignment with enterprise governance, risk, and compliance requirements.

The role requires strong stakeholder management skills, the ability to translate business requirements into technical solutions, and experience working across security, engineering, and operational teams

Years of exp: Min 5 Years

Technical Business Analysis

ITSM processes, particularly Change Management and Incident Management

Vulnerability Management and CVE remediation

Open Source Software lifecycle management

Automation and DevOps practices

Artificial Intelligence and Machine Learning enabled workflows

Software release and patch management

Process design and operational governance

Stakeholder management and requirements elicitation

Agile delivery methodologies

Strong analytical, communication, and documentation skills

 

Desirable Skills:

ServiceNow

Security Operations (SecOps)

Software Supply Chain Security

CI/CD pipelines and automated testing

Enterprise Architecture and Technology Risk Management

Experience in regulated financial services environments.