Track Lead (Support & Operations)

Job Summary

Responsible for managing and maintaining enterprise network infrastructure, ensuring high availability, security, and performance. The role includes proactive monitoring, configuration, patching, and troubleshooting of network devices, firewalls, and related systems, while adhering to ITIL processes and supporting a 24x7 service window for core network and infrastructure applications.

Key Responsibilities

• Manage and maintain routers, switches, firewalls, and access points across the enterprise network.
• Perform backup and restoration of network devices to ensure business continuity.
• Monitor network devices using ManageEngine OpManager and other tools like Nagios or SolarWinds.
• Allocate and manage bandwidth (B/W) across network segments.
• Assist in network or security hardware/software refresh, including setup and configuration.
• Manage firewall operations (15 firewalls) and ensure security compliance.
• Oversee proxy management for Blue Coat Proxy until decommission.
• Maintain and monitor Cisco Routers, Cisco Switches and Cisco Access Points
• Apply patching using ManageEngine Patch Manager Plus for network devices.
• Utilize ITSM tools such as BMC Helix or ServiceNow for incident, change, and problem management.
• Respond promptly to high-priority incidents and outages, ensuring quick resolution and minimal downtime.
• Participate in Change Management and Problem Management processes for network updates and recurring issues.
• Maintain detailed documentation for configurations, procedures, and incident resolutions.
• Knowledge management – Creation/Modification of SOP/KBs
• Work in a 24x7 service window with rotational shifts.

Skill Requirements

• Networking Devices: Cisco Routers, Switches, Access Points, SD WAN
• Security: Cisco Identity Services Engine (ISE) administration, including policy profiling and posturing experience) Firewall policies, access control, compliance standards,
• Firewall Management: GAIA Application Firewall Administration and management, Palo Alto (via Panorama) and other enterprise firewalls
• Monitoring Tools: ManageEngine OpManager, Nagios, SolarWinds
• Patch Management: ManageEngine Patch Manager Plus or any similar tool
• ITSM Tools: BMC Helix, ServiceNow
• Protocols: TCP/IP, VLAN, VPN, SNMP
• Backup & Restoration: Network device configuration backups

Other Requirements

Preferred Qualifications:

• Certifications: CCNA, CCNP, or equivalent
• Experience with Panorama for firewall management
• Familiarity with network security best practices
• Knowledge of cloud networking (AWS/Azure) is a plus