Track Lead (Support & Operations)

Job Summary

Key Responsibilities

• Manage and support print servers, printers, Printix tenants, and print-related applications.
• Lead and execute the migration of existing printers from VPSX Direct Print to Printix across all ANH sites.
• Configure the Printix tenant, including printer provisioning, access controls, policies, and device management.
• Collaborate with local ICT teams at each site to plan, coordinate, test, and migrate printers to the new Printix tenant along with the PM.
• Validate successful printer migration and ensure minimal disruption to business operations during transition activities.
• Decommission and remove migrated printers, queues, and configurations from the VPSX environment following migration completion.
• Troubleshoot and resolve complex printing, scanning, and Printix-related issues.
• Collaborate with vendors and internal teams for incident resolution, maintenance, and service improvements.
• Implement print security, compliance, and operational best practices.
• Support print device deployment, upgrades, and configuration changes.
• Create and maintain technical documentation, migration runbooks, standard operating procedures, and knowledge articles.

Key Responsibilities

Key Responsibilities

• Manage and support print servers, printers, Printix tenants, and print-related applications.
• Lead and execute the migration of existing printers from VPSX Direct Print to Printix across all ANH sites.
• Configure the Printix tenant, including printer provisioning, access controls, policies, and device management.
• Collaborate with local ICT teams at each site to plan, coordinate, test, and migrate printers to the new Printix tenant along with the PM.
• Validate successful printer migration and ensure minimal disruption to business operations during transition activities.
• Decommission and remove migrated printers, queues, and configurations from the VPSX environment following migration completion.
• Troubleshoot and resolve complex printing, scanning, and Printix-related issues.
• Collaborate with vendors and internal teams for incident resolution, maintenance, and service improvements.
• Implement print security, compliance, and operational best practices.
• Support print device deployment, upgrades, and configuration changes.
• Create and maintain technical documentation, migration runbooks, standard operating procedures, and knowledge articles.

Skill Requirements

Required Skills & Experience

• Strong knowledge of print management solutions, including Printix and enterprise print server administration.
• Hands-on experience with printer migration projects, preferably involving migration from VPSX Direct Print or similar pull/direct print solutions to cloud-managed printing platforms.
• Experience configuring and administering Printix tenants, printer deployment methods, policies, and user access management.
• Strong understanding of Windows Print Services and enterprise printing environments.
• Knowledge of cloud-based print management architectures and hybrid print environments.
• Understanding of network printing protocols and troubleshooting.
• Strong project coordination skills with the ability to work effectively with local site support teams, vendors, and business stakeholders.
• Excellent problem-solving, communication, and stakeholder management skills.
• Experience with incident, problem, and change management processes.
• 5-6+ years of experience in print operations, print infrastructure support, or print management solutions.

Other Requirements

Preferred Experience

• Experience with Printix implementation, migration, and administration in global enterprise environments.
• Familiarity with Microsoft 365, Azure AD/Entra ID integration, and cloud-based device management solutions.