Track Lead (Support & Operations)
About this role
Job Summary
- 5-7 Years experience in administering Windows 2000/ 2003 Server and Active Directory.
Will be responsible for the maintenance RIMM Project (Including Remote Installation and Maintenance of existing setup / Server / Servers and installation of new setup / Server / Servers). - Deal with Hardware vendors like IBM / HP / Dell /. Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
- Responsible for Root cause analysis
- Responsible for Resolving Escalated issue.
- Will have to report the daily issues handled / escalated in the form of Daily reports.
- Will make sure that the Tickets raised per shift are closed in the required time limits and escalated as per the escalation Matrix.
- Knowledge on ESX servers from command line
- Monitoring and Performance analysis on ESX Servers and VMs
- Patching of ESX severs and VMs with VMware Update manager
- Allocation of storage spaces to VMs through SAN
- Ability to work with VSPHERE / VMware Consolidated Backup / Virtual machine backups
Required Skills:
- Should have good communication and customer interaction skills.
- Global exposure in large environments would be preferred.
- Must be open for 24x7 operations
MCSE / MCSA / MCP / MCITP / VCP are a must.
Key Responsibilities
- 5-7 Years experience in administering Windows 2000/ 2003 Server and Active Directory.
Will be responsible for the maintenance RIMM Project (Including Remote Installation and Maintenance of existing setup / Server / Servers and installation of new setup / Server / Servers). - Deal with Hardware vendors like IBM / HP / Dell /. Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
- Responsible for Root cause analysis
- Responsible for Resolving Escalated issue.
- Will have to report the daily issues handled / escalated in the form of Daily reports.
- Will make sure that the Tickets raised per shift are closed in the required time limits and escalated as per the escalation Matrix.
- Knowledge on ESX servers from command line
- Monitoring and Performance analysis on ESX Servers and VMs
- Patching of ESX severs and VMs with VMware Update manager
- Allocation of storage spaces to VMs through SAN
- Ability to work with VSPHERE / VMware Consolidated Backup / Virtual machine backups
Required Skills:
- Should have good communication and customer interaction skills.
- Global exposure in large environments would be preferred.
- Must be open for 24x7 operations
MCSE / MCSA / MCP / MCITP / VCP are a must.
Skill Requirements
- 5-7 Years experience in administering Windows 2000/ 2003 Server and Active Directory.
Will be responsible for the maintenance RIMM Project (Including Remote Installation and Maintenance of existing setup / Server / Servers and installation of new setup / Server / Servers). - Deal with Hardware vendors like IBM / HP / Dell /. Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
- Responsible for Root cause analysis
- Responsible for Resolving Escalated issue.
- Will have to report the daily issues handled / escalated in the form of Daily reports.
- Will make sure that the Tickets raised per shift are closed in the required time limits and escalated as per the escalation Matrix.
- Knowledge on ESX servers from command line
- Monitoring and Performance analysis on ESX Servers and VMs
- Patching of ESX severs and VMs with VMware Update manager
- Allocation of storage spaces to VMs through SAN
- Ability to work with VSPHERE / VMware Consolidated Backup / Virtual machine backups
Required Skills:
- Should have good communication and customer interaction skills.
- Global exposure in large environments would be preferred.
- Must be open for 24x7 operations
MCSE / MCSA / MCP / MCITP / VCP are a must.
Other Requirements
- 5-7 Years experience in administering Windows 2000/ 2003 Server and Active Directory.
Will be responsible for the maintenance RIMM Project (Including Remote Installation and Maintenance of existing setup / Server / Servers and installation of new setup / Server / Servers). - Deal with Hardware vendors like IBM / HP / Dell /. Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
- Responsible for Root cause analysis
- Responsible for Resolving Escalated issue.
- Will have to report the daily issues handled / escalated in the form of Daily reports.
- Will make sure that the Tickets raised per shift are closed in the required time limits and escalated as per the escalation Matrix.
- Knowledge on ESX servers from command line
- Monitoring and Performance analysis on ESX Servers and VMs
- Patching of ESX severs and VMs with VMware Update manager
- Allocation of storage spaces to VMs through SAN
- Ability to work with VSPHERE / VMware Consolidated Backup / Virtual machine backups
Required Skills:
- Should have good communication and customer interaction skills.
- Global exposure in large environments would be preferred.
- Must be open for 24x7 operations
MCSE / MCSA / MCP / MCITP / VCP are a must.
Frequently Asked Questions
Is the salary disclosed for the Track Lead (Support & Operations) position at HCLTech?
The salary for this Track Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead (Support & Operations) position at HCLTech located?
This Track Lead (Support & Operations) role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead (Support & Operations) job at HCLTech posted?
This Track Lead (Support & Operations) position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.