Track Lead (Support & Operations)

Job Summary

1. Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners and server owners to support a smooth end-to-end patching pipeline. 
2. Providing governance and oversight of timely operating system patch delivery.
3. Creation and management of patching schedules / slots.
4. Creation and management of change tickets and following up on required approvals.
5. Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
6. Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners and server owners to resolve scheduling issues and improve overall patch compliance.
7. Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.
8. Perform a support role for patch management tooling, including ServiceNow.
9. Act as a key contact for internal audit, external audit and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area and audit queries relating to patch status, scheduling and technology-specific matters.
10. Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
11. Interfacing with Major Incident Management teams for critical, out of band, patch deployments.

Key Responsibilities

NA

Skill Requirements

Years of exp: Min 5 years
1. Experience of patch management processes, vulnerability management concepts and related tooling.
2. Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
3. A good understanding of Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
4. A good understanding of cloud-hosted compute environments.
5. Strong Excel skills and the ability to perform data analysis.
6. Experience of Agile methodology and using Jira.
7. Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.

Other Requirements

NA