Track Lead (Support & Operations)

Job Summary

Supports end-user security, compliance and governance across workplace devices, operating systems and end-user applications.
•    Monitors compliance posture and works with Cyber Security, engineering and service teams to review vulnerabilities and drive remediation.
•    Tracks vulnerabilities, unsupported software, end-of-life platforms and non-compliant configurations through to closure.
•    Coordinates remediation activity across product owners, application owners, service owners and patch management teams.
•    Manages exception governance, ensuring risks are assessed, approved, time-bound and reviewed until closure.
•    Provides reliable compliance reporting, audit evidence and control documentation to support technology, risk and regulatory requirements.

Key Responsibilities

NA

Skill Requirements

Years of exp: Min 5 years 
Key Skills and Experience Experience in end-user technology, cyber security, compliance, service management or technology governance. Strong understanding of vulnerability management, patching, supported software lifecycle, control evidence and exception management. Ability to work across engineering, operations, application, security, audit and risk stakeholders. Strong analytical skills, with the ability to interpret compliance data, identify trends, challenge data quality and translate findings into clear actions. Excellent communication and stakeholder management skills, with the ability to manage governance forums, track actions and escalate risk effectively.
Key Deliverables
•    End User Workplace Technology and devices compliance Dashboard (Laptop, Desktop(+Standalone), Tablet, Workstation, Mobile Devices , Virtual Devices, Printers, AV Equipment, Communication Devices)
•    End User Workplace Applications (e.g. Zscaler, Citrix, Adobe, Tanium, DLP, MDE) Compliance Dashboard
•    End User OS (WIN, MAC, iOS) Compliance dashboard
•    Vulnerability Remediation Tracking
•    Exception Governance Records
•    Audit Evidence and Control Documentation

Other Requirements

NA