Track Lead - Asset Management, ServiceNow

HCLTech
Apply Now ↗
📍 Bangalore, India

About this role

Job Summary

 Roles & Responsibilities Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation. Required Skills: Strong ServiceNow Administration experience. Knowledge of ITSM, HAM, ITOM, and HRSD modules. Experience with upgrades, cloning, release management, and platform support. Understanding of CMDB, Discovery, integrations, and performance monitoring. Strong troubleshooting, communication, and stakeholder management skills.

Key Responsibilities

Roles & Responsibilities Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation. Required Skills: Strong ServiceNow Administration experience. Knowledge of ITSM, HAM, ITOM, and HRSD modules. Experience with upgrades, cloning, release management, and platform support. Understanding of CMDB, Discovery, integrations, and performance monitoring. Strong troubleshooting, communication, and stakeholder management skills.

Skill Requirements

 Roles & Responsibilities Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation. Required Skills: Strong ServiceNow Administration experience. Knowledge of ITSM, HAM, ITOM, and HRSD modules. Experience with upgrades, cloning, release management, and platform support. Understanding of CMDB, Discovery, integrations, and performance monitoring. Strong troubleshooting, communication, and stakeholder management skills.

Other Requirements

Roles & Responsibilities Provide L2/L3 support for ServiceNow modules including ITSM, ITAM, CMDB. Troubleshoot incidents, service requests, defects, and platform issues. Perform ServiceNow upgrades, patching, cloning, and post-clone validation activities. Support release management, deployments, and change implementation. Monitor platform health, performance, integrations, and scheduled jobs. Maintain CMDB, Discovery, Asset Management, and workflow configurations. Ensure KPI, SLA, and operational targets are met. Coordinate with business teams, developers, vendors, and ServiceNow support. Manage user access, security roles, and platform governance. Drive continuous improvement initiatives and maintain platform documentation. Required Skills: Strong ServiceNow Administration experience. Knowledge of ITSM, HAM, ITOM, and HRSD modules. Experience with upgrades, cloning, release management, and platform support. Understanding of CMDB, Discovery, integrations, and performance monitoring. Strong troubleshooting, communication, and stakeholder management skills.

 

Frequently Asked Questions

Is the salary disclosed for the Track Lead - Asset Management, ServiceNow position at HCLTech?
The salary for this Track Lead - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - Asset Management, ServiceNow position at HCLTech located?
This Track Lead - Asset Management, ServiceNow role at HCLTech is based in Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - Asset Management, ServiceNow job at HCLTech posted?
This Track Lead - Asset Management, ServiceNow position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - Asset Management, ServiceNow
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.