Track Lead - Asset Management, ServiceNow

HCLTech
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📍 Noida, India

About this role

Job Summary

Nexthink L3 – Nexthink SME / Lead / Architect\\\\r\\\\nRole Summary\\\\r\\\\nThe Nexthink L3 role is a strategic and technical authority responsible for platform ownership, advanced analytics, Nexthink architecture, proactive improvement use cases, and executive-level DEX insights. This role drives value realization and continuous improvement using Nexthink.

Key Responsibilities

Key Responsibilities\\\\r\\\\n• Own Nexthink platform architecture, design, and roadmap\\\\r\\\\n• Act as Level-3 SME for complex, cross-domain DEX issues\\\\r\\\\n• Design and maintain: \\\\r\\\\no Advanced Investigations and complex queries\\\\r\\\\no Executive and leadership dashboards\\\\r\\\\no Trend analysis and predictive insights\\\\r\\\\n• Define and govern DEX KPIs, experience benchmarks, and scorecards\\\\r\\\\n• Lead problem management, deep RCA, and systemic remediation initiatives\\\\r\\\\n• Design and execute Nexthink Act automations: \\\\r\\\\no Self-healing\\\\r\\\\no Proactive remediations\\\\r\\\\no User communication workflows\\\\r\\\\n• Integrate Nexthink with: \\\\r\\\\no ServiceNow\\\\r\\\\no Intune / SCCM\\\\r\\\\no AVD / Citrix / VDI platforms\\\\r\\\\n• Support major initiatives: \\\\r\\\\no OS migrations\\\\r\\\\no Device refresh programs\\\\r\\\\no New application rollouts\\\\r\\\\no Security rollouts (EDR, DLP, VPN)\\\\r\\\\n• Provide executive-ready insights for: \\\\r\\\\no CIO / EUC leadership\\\\r\\\\no Service improvement reviews\\\\r\\\\no Quarterly business reviews (QBRs)\\\\r\\\\n• Define best practices, guardrails, and adoption standards\\\\r\\\\n• Mentor L1/L2 teams and provide technical leadership\\\\r\\\\n• Engage with Nexthink vendor, support, and roadmap discussions\

Skill Requirements

Skills & Experience\\\\r\\\\n• 7–10+ years in EUC / Endpoint / Workplace Technology\\\\r\\\\n• Deep, expert-level Nexthink knowledge: \\\\r\\\\no Finder, Portal, Act, Investigations, API\\\\r\\\\n• Strong expertise in: \\\\r\\\\no Windows internals and performance\\\\r\\\\no Endpoint security, networking, and application stacks\\\\r\\\\n• Advanced scripting and automation (PowerShell, REST APIs)\\\\r\\\\n• Experience with large-scale enterprise environments (10k+ endpoints)\\\\r\\\\n• Strong storytelling and executive communication skills\\\\r\\\\n• Proven experience driving proactive DEX improvements, not just monitoring

Other Requirements

Nexthink L3 – Nexthink SME / Lead / Architect

Frequently Asked Questions

Is the salary disclosed for the Track Lead - Asset Management, ServiceNow position at HCLTech?
The salary for this Track Lead - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Track Lead - Asset Management, ServiceNow position at HCLTech located?
This Track Lead - Asset Management, ServiceNow role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Track Lead - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Track Lead - Asset Management, ServiceNow job at HCLTech posted?
This Track Lead - Asset Management, ServiceNow position at HCLTech was posted on Aug 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Track Lead - Asset Management, ServiceNow
HCLTech
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