Tower Lead - ServiceNow,JavaScript
About this role
Job Summary
The Tools & Automation Tower Lead plays a crucial role in ensuring the effective management and support of ServiceNow (SNOW) operations. This position is responsible for driving the successful resolution of escalations, delivering key reports, and implementing organizational initiatives that enhance operational efficiency and customer satisfaction.
Key Responsibilities
1. Ensure Timely Generation Of Tower Level Ee And En Revenue By Leveraging Snow Admin Capabilities And Automation Tools To Optimize Processes.
2. Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms, Utilizing Javascript For Custom Scripting As Needed.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Using Rest/Soap Apis For Seamless Integration.
4. Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks, Incorporating Feedback And Best Practices From Angular Js For User Interface Improvements.
5. Drive The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Operational Efficiency.
2. Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms, Utilizing Javascript For Custom Scripting As Needed.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Using Rest/Soap Apis For Seamless Integration.
4. Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks, Incorporating Feedback And Best Practices From Angular Js For User Interface Improvements.
5. Drive The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Operational Efficiency.
Skill Requirements
1. Proficient In Snow Administration And Support With A Strong Understanding Of Javascript.
2. Solid Experience With Rest/Soap Apis For Integration And Automation Processes.
3. In-Depth Knowledge Of Angular Js For Developing User-Friendly Interfaces And Applications.
4. Familiarity With Operational Metrics And Service Level Agreements (Slas).
2. Solid Experience With Rest/Soap Apis For Integration And Automation Processes.
3. In-Depth Knowledge Of Angular Js For Developing User-Friendly Interfaces And Applications.
4. Familiarity With Operational Metrics And Service Level Agreements (Slas).
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Servicenow Certified System Administrator (Recommended)
2. Servicenow Certified System Administrator (Recommended)
Frequently Asked Questions
Is the salary disclosed for the Tower Lead - ServiceNow,JavaScript position at HCLTech?
The salary for this Tower Lead - ServiceNow,JavaScript role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tower Lead - ServiceNow,JavaScript position at HCLTech located?
This Tower Lead - ServiceNow,JavaScript role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Tower Lead - ServiceNow,JavaScript position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Tower Lead - ServiceNow,JavaScript job at HCLTech posted?
This Tower Lead - ServiceNow,JavaScript position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Tower Lead - ServiceNow,JavaScript
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.