Technical Support Trainer
onsitego· Business Support
About this role
Job Summary
We are looking for an experienced Technical Support Trainer to provide technical guidance, training, and operational support to field engineers. The role will be responsible for enhancing engineers' technical capabilities, resolving complex field issues, handling escalations, and managing professional email communication with internal and external stakeholders.
Key Responsibilities
- Provide technical guidance and remote support to field engineers for complex service-related issues.
- Conduct regular technical training, refresher sessions, and knowledge-sharing programs for field engineers.
- Develop and deliver training modules based on product updates, recurring technical issues, and field requirements.
- Support engineers in troubleshooting and resolving technical problems at customer locations.
- Analyze escalated cases and provide appropriate technical solutions within defined timelines.
Candidate Requirements:
4–8 years of relevant experience in technical support, after-sales service, field service, technical training, or a similar role.
Strong experience in guiding and supporting field/service engineers.
Excellent troubleshooting and technical problem-solving skills.
Experience in handling technical escalations and RCA.
Frequently Asked Questions
Is the salary disclosed for the Technical Support Trainer position at onsitego?
The salary for this Technical Support Trainer role at onsitego is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Trainer position at onsitego located?
This Technical Support Trainer role at onsitego is based in Bangalore, KA, India, Chennai, TN, India, Hyderabad, TG, India, Noida, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Trainer role at onsitego full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Trainer role in the Business Support department at onsitego.
Which team or department does the Technical Support Trainer at onsitego belong to?
This Technical Support Trainer position is part of the Business Support department at onsitego. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Trainer position at onsitego?
Click the "Apply Now" button on this page. You will be redirected to onsitego's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Trainer job at onsitego posted?
This Technical Support Trainer position at onsitego was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Trainer
onsitego
You'll be redirected to onsitego's official application page on keka.