Qdigi | Team Leader
onsitego· Field Operations
About this role
Job Purpose:
The Team Leader will be responsible for managing end-to-end after-sales service operations within the assigned territory, ensuring timely installation and repair of home appliances.
The role focuses on delivering high service quality, meeting defined TAT and NPS targets, and strengthening the third-party service network and direct engineers.
Responsibilities:
- Oversee installation, repair, and maintenance service operations for consumer durables in the assigned area
- Ensure all service requests are closed within defined Turnaround Time (TAT) and meet customer satisfaction (NPS) benchmarks
- Regularly updates CRM platform
- Coordinate and manage third-party service centres to ensure service quality, productivity, and adherence to SLAs
- Identify, onboard, and develop new third-party service partners to expand service coverage
- Monitor daily service performance, track open calls, and drive closure efficiency
- Conduct regular audits and training sessions for service partners to maintain quality standards
- Handle escalations and ensure quick resolution of customer complaints
- Maintain service MIS reports, analyze performance trends, and implement corrective actions
- Ensure availability of spare parts and coordination with supply chain teams
- Drive cost optimization while maintaining service excellence
- Build sustainable relationships through open and interactive communication with the assigned Service Centers
Desired candidate profile:
- Min 3 years of experience in after-sales service operations of home appliances.
- Experience in managing third-party service networks or franchise/service partners or direct engineers
- Strong understanding of service KPIs such as TAT, NPS
- Good problem-solving and stakeholder management skills
- Ability to handle field operations and multitask in a fast-paced environment
- Basic knowledge of MIS reporting and service management tools
Frequently Asked Questions
What is the salary for the Qdigi | Team Leader role at onsitego?
The listed salary for this Qdigi | Team Leader position at onsitego is INR 400K–500K. This is an FULL TIME role.
Where is the Qdigi | Team Leader position at onsitego located?
This Qdigi | Team Leader role at onsitego is based in Kochi, KL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Qdigi | Team Leader role at onsitego full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Qdigi | Team Leader role in the Field Operations department at onsitego.
Which team or department does the Qdigi | Team Leader at onsitego belong to?
This Qdigi | Team Leader position is part of the Field Operations department at onsitego. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Qdigi | Team Leader position at onsitego?
Click the "Apply Now" button on this page. You will be redirected to onsitego's official application portal hosted on keka where you can submit your application directly.
When was the Qdigi | Team Leader job at onsitego posted?
This Qdigi | Team Leader position at onsitego was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Qdigi | Team Leader
onsitego · 💰 INR 400K–500K
You'll be redirected to onsitego's official application page on keka.