Qdigi | Centre Manager – After Sales Service - Mumbai

onsitego· Samsung
Apply Now ↗
📍 Mumbai, MH, IndiaFULL TIME

About this role

About Qdigi

Qdigi Services Ltd. is the after-sales service arm of Onsitego, one of India's leading device care and
Protection Company.
We specialize in OEM-authorized repair, refurbishment, and lifecycle management for smartphones,
tablets, laptops, and consumer electronics. Through our nationwide network of service centers and
doorstep service capabilities, we help millions of customers receive fast, reliable, and high-quality
support.
At Qdigi, you'll work in a technology-driven organization that partners with some of the world's leading
electronics brands, where innovation, customer experience, and operational excellence are at the heart
of everything we do.

For more info you can visit www.digicare.com


Role Overview
The Center Manager will be responsible for the overall functioning, operational efficiency, service
quality, and performance of the center. The role involves managing day-to-day operations, ensuring
adherence to Samsung processes and TATs, driving KPI achievement, maintaining high customer
satisfaction, and ensuring zero operational abnormalities.

Overall Center Operations
 Take complete ownership of the day-to-day functioning and overall performance of the center.
 Ensure smooth coordination between service engineers, technicians, front-office teams, and
other stakeholders.
 Monitor manpower productivity, attendance, workload distribution, and operational discipline.
 Ensure that all Samsung processes, SOPs, guidelines, and compliance requirements are strictly
followed.

Call Management & TAT Adherence
 Monitor service calls from registration to closure and ensure 100% adherence to the TAT
defined by Samsung.
 Track pending, ageing, repeat, and escalated calls and take timely corrective action.
 Ensure proper allocation of calls to engineers based on workload, skill, and geographical
coverage.
 Review daily call performance and drive the team to minimize pending calls and avoid TAT
breaches.

KPI Achievement & Operational Efficiency
 Drive the team toward achievement of all defined operational and business KPIs.
 Identify operational gaps and implement measures to improve productivity, efficiency, and
service performance.
 Conduct regular performance reviews and provide necessary guidance to team members.
 Analyse MIS and operational reports to identify trends, bottlenecks, and areas requiring
improvement.
 Ensure optimum utilization of manpower and resources to improve overall center efficiency.

Material & Return Quality Management
 Ensure zero rejection of materials/spares returned or sent back to Samsung.
 Ensure materials are properly inspected, documented, packed, and processed as per Samsung
guidelines before dispatch.
 Monitor material movement, reconciliation, and documentation to avoid discrepancies.
 Take corrective action in case of material mismatch, damage, shortage, or process deviation.

NPS & Customer Experience
 Drive achievement of NPS and Google Rating targets through consistent service quality and
customer engagement.
 Monitor customer feedback, complaints, and escalations and ensure timely resolution.
 Identify recurring customer concerns and implement corrective measures to improve customer
experience.
 Ensure the team follows professional communication and customer-handling practices.

Operational Compliance & Zero Abnormality
 Ensure zero abnormality in center operations by maintaining strict process adherence and
regular monitoring.
 Conduct periodic checks/audits to identify process deviations, documentation gaps, safety
concerns, or operational risks.

Frequently Asked Questions

Is the salary disclosed for the Qdigi | Centre Manager – After Sales Service - Mumbai position at onsitego?
The salary for this Qdigi | Centre Manager – After Sales Service - Mumbai role at onsitego is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Qdigi | Centre Manager – After Sales Service - Mumbai position at onsitego located?
This Qdigi | Centre Manager – After Sales Service - Mumbai role at onsitego is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Qdigi | Centre Manager – After Sales Service - Mumbai role at onsitego full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Qdigi | Centre Manager – After Sales Service - Mumbai role in the Samsung department at onsitego.
Which team or department does the Qdigi | Centre Manager – After Sales Service - Mumbai at onsitego belong to?
This Qdigi | Centre Manager – After Sales Service - Mumbai position is part of the Samsung department at onsitego. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Qdigi | Centre Manager – After Sales Service - Mumbai position at onsitego?
Click the "Apply Now" button on this page. You will be redirected to onsitego's official application portal hosted on keka where you can submit your application directly.
When was the Qdigi | Centre Manager – After Sales Service - Mumbai job at onsitego posted?
This Qdigi | Centre Manager – After Sales Service - Mumbai position at onsitego was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Qdigi | Centre Manager – After Sales Service - Mumbai
onsitego
Apply for this role ↗

You'll be redirected to onsitego's official application page on keka.