Team Lead-Voice
HCLTech
Team Lead-Voice
About this role
Job Summary
Language is English for MIS position.Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
• Generate performance reports to identify performance trends
• Develop customer insights
• Identify pain points and highlight training needs
• Collect and analyze data at regular intervals for reporting, as well as track and update any organization changes both on the client and vendor side
• Prepare dashboards to be used for weekly, monthly, quarterly governance meetings
Skill Requirements
• Very good computer skills including Microsoft Office, Excel and Access
• Knowledge of building Pivot Tables and generating meaningful reports and Insights
• Developing/creating reports based on the requirements
• Analytical thinking including the ability to determine root causes for out of target values
• Ability to prioritize assigned tasks and cope well with time pressure
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Team Lead-Voice position at HCLTech?
The salary for this Team Lead-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead-Voice position at HCLTech located?
This Team Lead-Voice role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead-Voice job at HCLTech posted?
This Team Lead-Voice position at HCLTech was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.